Junior Operations Manager – Prop Trading, Investment

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IBMC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

📋 Description

• Technical Client Success: Manage and respond to all high-level customer support requests via Slack, ensuring rapid, professional, and clear communication regarding platform issues and services. • Reputation Architecture: Monitor and manage public feedback on platforms like Trustpilot. Formulate strategic responses to enhance the firm's online reputation and coordinate the internal drive to maintain a 5-star rating. • Influencer Marketing Operations: Research, map out, and reach out to new influencers and content creators within the trading, crypto, and finance spaces to support marketing initiatives. • Campaign Data Analytics: Track the performance of ongoing influencer campaigns, compile regular reports, and deliver operational insights to internal teams. • Executive Leadership Support: Act as a reliable right-hand to the leadership team, assisting with administrative tasks, internal workflow auditing, and various ad-hoc operational projects.

🎯 Requirements

• Experience: 2-3 years of professional experience in operations, customer success, account management, or executive support roles. • Industry Alignment: Prior experience or a strong understanding of Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a massive plus. • Linguistic Skill: Elite written and verbal English communication skills (essential for high-stakes corporate support and public reputation management). • Tech Stack Mastery: Highly proficient with Slack, Google Workspace (especially advanced Sheets), Notion, and modern CRM tracking systems. • Reputation Management: Direct familiarity with online review ecosystems, specifically platforms like Trustpilot, and how to manage public feedback strategically. • Traits: Highly proactive, resilient under pressure, and capable of working independently with minimal supervision in a remote or agile desk environment.

🏖️ Benefits

• Competitive monthly salary package aligned with international fintech standards. • Direct mentorship and career acceleration from a seasoned financial leadership team. • Flexible, modern work environment utilizing top-tier collaboration tools. • Performance-based bonuses linked to operational efficiency and marketing growth. • Health insurance and professional development budget.