Technical Support Engineer

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🕒 June 18

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IBMC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

📋 Description

• Technical Troubleshooting: Respond to and resolve complex technical inquiries, software bugs, and system requests related to our products and services in a timely, professional manner. • Problem Resolution: Identify, troubleshoot, and provide effective architecture solutions for technical bottlenecks involving cloud infrastructure and web applications. • Documentation Architecture: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support tracking system. • Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior, high-tier technical guidance. • Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.

🎯 Requirements

• Education: Minimum Bachelor's Degree in Computer Science, Information Technology, or a related engineering field, ideally graduated from a reputable Private University (Universitas Swasta). • Experience: Minimum of 2 years of proven experience in IT support, technical customer success, or cloud technical customer support roles. • Technical Foundation: Solid knowledge of Amazon Web Services (AWS), Web Development, Programming Logic, and Computer Networks. • Excellent, professional English communication skills, both verbal and written (mandatory for international client interaction). • Analytical Thinking: Exceptional problem-solving skills and the ability to maintain composure, clarity, and efficiency under pressure. • Shift Flexibility: Absolute willingness and ability to work full-time according to the Pacific Standard Time (PST) / Los Angeles time zone (GMT-8). • Preferred Skill: A solid background or proficiency in programming (coding) is highly preferred to better assist in advanced technical debugging.

🏖️ Benefits

• Competitive Compensation: Attractive salary package highly aligned with the technical nature of the role and night shift requirements. • Remote Work Ecosystem: Fully remote setup allowing you to work comfortably from anywhere in Indonesia. • Career Advancement: Direct management, continuous professional coaching, and development support from IBMC. • Global Exposure: Outstanding opportunity to work with international stakeholders, global clients, and cutting-edge SaaS technologies. • Health & Wellness: Comprehensive Health Insurance coverage (BPJS or equivalent) and other standard corporate perks.