ICEYE
1001 - 5000 employees
Founded 2015
🚀 Aerospace
🎖️ Defense
🏛️ Government
Aerospace • Defense • Government
ICEYE is a space company that owns and operates a large synthetic aperture radar (SAR) satellite constellation, delivering high‑cadence, high‑resolution radar imagery and derived analytics. ICEYE provides observed, near‑real‑time intelligence products—flood extents and depths, wildfires, damage assessment, and tactical ISR—for governments, defense and intelligence users, and commercial customers (insurance, banking, utilities). The company offers mission systems (including deployable ISR Cells), tasking and API access to SAR data, and sovereign/federated satellite solutions for continuous monitoring and rapid response.
Customer Excellence Specialist
🔥 9 minutes ago
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ICEYE
1001 - 5000 employees
Founded 2015
🚀 Aerospace
🎖️ Defense
🏛️ Government
Aerospace • Defense • Government
ICEYE is a space company that owns and operates a large synthetic aperture radar (SAR) satellite constellation, delivering high‑cadence, high‑resolution radar imagery and derived analytics. ICEYE provides observed, near‑real‑time intelligence products—flood extents and depths, wildfires, damage assessment, and tactical ISR—for governments, defense and intelligence users, and commercial customers (insurance, banking, utilities). The company offers mission systems (including deployable ISR Cells), tasking and API access to SAR data, and sovereign/federated satellite solutions for continuous monitoring and rapid response.
📋 Description
• Oversee the entire order process, from submission to the delivery of the final product. • Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. • Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. • Perform SAR image quality control to maintain high standards. • Resolve customer inquiries and complaints promptly. • Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. • Report to management on key performance metrics and anomalies. • Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
🎯 Requirements
• Bachelor’s degree in Geography, Remote Sensing, Aerospace, or a related field. • Proven experience in a customer excellence, account management, or customer-facing operations role. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills in English. • Availability for shift work (no night shifts required).
🏖️ Benefits
• Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location.
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