Customer Excellence Specialist

🕒 July 27

🌐 Colombia, Mexico, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇨🇱 Chile – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICEYE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🚀 Aerospace

🎖️ Defense

🏛️ Government

Aerospace • Defense • Government

ICEYE is a space company that owns and operates a large synthetic aperture radar (SAR) satellite constellation, delivering high‑cadence, high‑resolution radar imagery and derived analytics. ICEYE provides observed, near‑real‑time intelligence products—flood extents and depths, wildfires, damage assessment, and tactical ISR—for governments, defense and intelligence users, and commercial customers (insurance, banking, utilities). The company offers mission systems (including deployable ISR Cells), tasking and API access to SAR data, and sovereign/federated satellite solutions for continuous monitoring and rapid response.

📋 Description

• Oversee the entire order process from submission to final product delivery • Prepare feasibility studies for satellite imagery • Plan satellite resources for capturing SAR images • Perform SAR image quality control • Resolve customer inquiries and complaints • Collaborate with satellite operators, sales, analytics, and product software teams • Serve as the interface between clients and ICEYE • Improve processes and documentation • Report key performance metrics and anomalies to management • Maintain thorough knowledge of ICEYE products, support, and services • Serve as point of contact for governmental contracts and commercial clients • Communicate feasibility study results to customers • Build and maintain customer relationships • Coordinate and conduct service training for internal and external customers • Monitor order progress and proactively resolve potential issues • Provide accurate KPIs for internal and external reporting

🎯 Requirements

• Bachelor’s degree in Geography, Remote Sensing, Aerospace, or a related field • Proven experience in a customer excellence, account management, or customer-facing operations role • Strong analytical and problem-solving skills • Excellent written and verbal communication skills in English • Availability for shift work; no night shifts required • Employment subject to applicable security screening, including SUPO where required

🏖️ Benefits

• Continuous professional development • Training opportunities • Health and wellbeing support • Diverse and inclusive work environment • Flexible benefits varying by location • Permanent employment