Manager, PCS

🔥 0 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Oversee patient-centred solutions workstreams, ensuring deliverables meet quality and timeline expectations • Lead and manage the Patient Care Services team to ensure effective delivery of services meeting clinical trial requirements and enhancing patient engagement • Develop and implement operational strategies and processes to optimize patient care delivery and improve patient retention in clinical studies • Collaborate with clinical, regulatory, and operational teams to identify service enhancements and resolve operational challenges • Monitor performance metrics and conduct regular reviews to ensure compliance with industry standards, regulations, and internal policies • Provide training, support, and mentorship to team members, fostering continuous improvement and professional development • Ensure effective communication and coordination with patients, study sites, stakeholders, and other departments to enhance the patient care experience

🎯 Requirements

• Bachelor's degree in healthcare, life sciences, or a related field is preferred, with significant experience in patient care services or clinical trial management • Proven experience in managing patient care teams and operations, with a strong understanding of clinical trial processes and patient engagement strategies • Strong leadership and organizational skills, with the ability to manage multiple projects and drive results in a fast-paced environment • Excellent communication and interpersonal skills, with a collaborative approach to working with diverse teams and stakeholders • Analytical mindset with experience in monitoring performance metrics and implementing process improvements • Detail-oriented, proactive, and dedicated to delivering high-quality patient services and enhancing patient experiences in clinical research • Willingness to travel as required (approximately 15%) • Legal right to work in the country where the role is based

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways

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