Field Support Manager

🔥 0 minutes ago

🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Lead and support the Field Support Representatives team across the Nordics • Contribute to FSR strategy, operating policies, and process improvements • Coach and develop individuals to deliver excellent customer experiences • Identify opportunities and assign appropriate resources • Partner with field partners to identify opportunities and coordinate regional resources • Guide territory management and help prioritize and allocate team time • Join ride-alongs with field representatives to provide hands-on training and individual development • Use data, metrics, and system tools to drive efficiency and maximize customer experience • Act as a change champion during periods of change • Evaluate performance and provide ongoing coaching and development • Help representatives organize customer travel, resolve issues, and maintain timely, accurate site-visit reporting • Collaborate cross-functionally to coordinate work, resolve issues, and share customer feedback for product and process improvements

🎯 Requirements

• 5-7+ years of related work experience, with in-depth experience in a supervised field or business support environment • 3+ years of supervisory experience, or a combination of supervisory and relevant product knowledge • Experience supervising remote, multi-site teams • Strong project management and change management experience • Big-picture thinking, with strong reasoning and analytical skills to resolve issues • Excellent verbal and written communication skills • Strong customer service skills, including uncovering and meeting customer needs and building lasting relationships • Proficiency with Microsoft Office • Fluent in English • Experience installing or troubleshooting IDEXX equipment and customer training experience preferred

🏖️ Benefits

• Opportunity for annual commission payments • Company car • 25 holidays / year • Retirement/pension contribution paid by IDEXX • On-the-job training • Career advancement opportunities • Financial support • Wellness resources • Volunteer paid days off • Foundation donation matching • Competitive compensation, incentives, and benefits