Customer Experience (CX) Analyst – Level 1

Job not on LinkedIn

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Idez

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Idez is a fintech platform that provides comprehensive financial solutions for businesses, enabling them to create their own financial ecosystem. The company offers services such as digital accounts, loan facilities, and payment processing, allowing clients to integrate these solutions into their operations seamlessly. With options for white-label services and API integration, Idez aims to streamline financial service delivery and create new revenue streams for its partners.

📋 Description

• Assist and guide customers via Intercom, ensuring a fast and high-quality experience • Triage and perform initial analysis of tickets, identifying questions, requests, and incidents • Resolve Level 1 requests and escalate more complex cases to the appropriate support levels • Monitor tickets and ensure SLA compliance • Record and keep support information and documentation up to date • Create and update Help Center articles, turning recurring questions and issues into content that enables customer self-service • Collaborate with internal teams to resolve issues and continuously improve the customer experience • Identify recurring issues and opportunities for process and product improvements • Share customer feedback and contribute to the evolution of the customer journey

🎯 Requirements

• Previous experience in customer service or support, especially handling high-volume environments • Familiarity with support tools (e.g., Intercom, Zendesk) • Excellent verbal and written communication skills • Ability to manage multiple tasks and proactively solve problems • Affinity for technology and a desire for continuous learning • Experience in technology companies is a plus

🏖️ Benefits

• Gympass (Wellhub) • Telemedicine • Vacation & Co. • iDez Care • Clube Certo • Service anniversary gift • Birthday day off + gift • Career development plan • Corporate university