Customer Service Supervisor

Job not on LinkedIn

🔥 13 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iestro

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

🤝 B2B

Recruitment • B2B

iestro is a Brazilian talent acquisition and recruitment services firm founded in 2017 that simplifies hiring for companies through RPO (recruitment process outsourcing), executive search, technical and technology recruitment, and salary research to improve retention. The company places dedicated recruiting teams with clients, maps and attracts technology talent, and advises on compensation and development strategies to reduce turnover. iestro emphasizes creative, resilient approaches to hiring and serves businesses seeking end-to-end recruitment support.

📋 Description

• Coordinate and lead the customer service team, ensuring high-quality and efficient support for customers in the distributed generation segment • Supervise, guide, and motivate the team, fostering a collaborative, high-performance environment • Monitor customer service metrics, ensuring targets are met and delivering an excellent customer experience • Analyze performance reports and propose corrective and preventive actions • Provide regular feedback and support the team’s technical and professional development • Ensure customer service processes are standardized in accordance with Popsol’s business rules and regulatory requirements • Support the management of critical or escalated cases, ensuring a fast and effective response to customers • Identify trends and areas for improvement, proposing innovations, automation, and training initiatives • Integrate Customer Service with the Sales, Operations, Legal, and Finance teams • Participate in defining strategies to increase customer satisfaction and retention • Maintain close communication with the department manager, reporting results, challenges, and continuous improvement initiatives

🎯 Requirements

• Bachelor’s degree completed or in progress • Experience in customer service • Previous experience supervising, coordinating, or leading teams • Proficiency in Microsoft Office and performance report analysis • Knowledge of distributed generation fundamentals is a plus • Leadership and people management skills • Assertive communication and negotiation skills • Analytical mindset, strong organizational skills, and results-oriented approach • Ability to handle pressure, conflicts, and critical customer requests • Close collaboration with managers, ensuring strategic alignment

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