Customer Service Representative, Customer Retention

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 R$1.6k / month

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Provide customer service focused on customer retention and relationship management • Identify each customer’s needs and present personalized solutions • Deliver a positive experience throughout the entire interaction • Answer questions and provide guidance on available products and services • Highlight the benefits that best match each customer’s profile • Ensure consultative, human-centered, and excellent customer service • Use an automated dialing system that places calls automatically and routes the interaction when the customer answers

🎯 Requirements

• Must be 18 years of age or older • High school diploma • Reside in municipalities in Greater São Paulo (ABC Paulista, North Zone, East Zone, South Zone, West Zone, Downtown, Alto Tietê, or nearby areas) • Own a computer or laptop for remote work • No prior experience in the role required

🏖️ Benefits

• Fixed salary plus performance-based variable incentives • Meal voucher • Medical and dental insurance • Profit-sharing bonus • Life insurance • Comprehensive training and ongoing support for your professional development • Collaborative, dynamic environment with real opportunities for career growth • Career path, with the possibility of internal advancement after six months, based on performance and position availability • Continuous development and training programs to support your professional growth • Transportation allowance • Meal allowance • Profit sharing • Performance awards