Senior Technical Cloud Customer Success Engineer
🕒 March 26
🗣️🇩🇪 German Required
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📋 Description
• You communicate clearly, are adept at coordinating stakeholder alignments, and enjoy working independently, in a structured and proactive manner • Technical advisory: You support customers with planning and successful adoption and use of cloud environments • Customer-facing troubleshooting & analysis: You log technical issues, prioritize them, analyze root causes, and develop solutions • Enablement & knowledge transfer: You plan and facilitate workshops, training sessions, and technical deep dives • Demos & example environments: You create reproducible reference setups • Collaboration with partners: You hold regular syncs, join customer meetings, and coordinate requirements and technical topics • Proactive topic proposals & community/content: You proactively suggest topics and develop related content • Feedback into Product & Engineering: You consolidate customer insights, identify patterns/trends, and report them back to the team in a structured way • Monitoring market and technology trends: You spot relevant developments and derive appropriate next steps
🎯 Requirements
• You have solid hands-on experience with cloud and cloud-native technologies (focus on Open Telekom Cloud or OpenStack) • You possess strong knowledge in system design and architecture • You have a good understanding of Kubernetes and common components/patterns • You have experience with Infrastructure as Code (e.g., Terraform) and deployment tools (e.g., Helm) • GitOps (Argo CD / Flux) is a plus • You can explain complex technical topics in a structured way • Very good German and English skills (at least C1)
🏖️ Benefits
• Professional software development and architecture • Flat hierarchies and agile mindsets & ways of working • Home office / flexible workplace (including high-end home office equipment) • Tech talks & paid training (including language courses) • Regular company events, workshops, and team activities • 30 days of vacation, Christmas & New Year’s Eve off + additional education days • Mobility support (BahnCard 50 + company bike program) • Family packages (e.g., subsidy for daycare costs) • Well-being offerings (yoga classes + fitness & wellness benefits via Wellpass)
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