Senior Technical Cloud Customer Success Engineer

🕒 March 26

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iits-consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

iits-consulting is a company that provides agile development teams to help businesses automate their complex processes. With a focus on understanding unique company requirements, they develop innovative software solutions tailored to specific needs, whether for web apps, mobile solutions, or corporate systems. Their team consists of highly qualified and passionate software developers equipped to handle projects of any complexity, aiming to bring visions to life and elevate business capabilities through technology.

📋 Description

• Serve as the technical point of contact for new and existing customers in the cloud environment • Advise customers on planning, cloud adoption, operations, and further development • Capture and prioritize technical issues, analyze root causes, and develop solutions • Successfully implement and operate cloud- and container-based platforms reliably • Plan and facilitate workshops, training sessions, and technical deep dives • Create reproducible reference setups for use cases, best practices, and architecture patterns • Coordinate alignment and joint customer meetings with cloud provider partners • Proactively create blog articles, community contributions, how-to guides, and reference implementations • Systematically relay customer insights, bugs, feature requests, and documentation gaps to Product and Engineering teams • Evaluate market and technology trends and derive relevant next steps for customers

🎯 Requirements

• Extensive hands-on experience with cloud and cloud-native technologies, with a focus on Open Telekom Cloud or OpenStack • Strong knowledge of system design and architecture • Good understanding of Kubernetes and common components and patterns • Experience with Infrastructure as Code, such as Terraform • Experience with deployment tools, such as Helm • Knowledge of GitOps with ArgoCD/Flux is a plus • Ability to explain complex technical topics clearly and systematically, both verbally and in writing • Customer-focused, independent, structured, and proactive approach to work • Ability to capture requirements, set priorities, and drive initiatives forward independently • Excellent German and English skills, at least C1 level

🏖️ Benefits

• Work from home / flexible work location, including high-end home office equipment • Tech talks and paid professional development, including language courses • Regular company events, workshops, and team activities • 30 days of vacation, plus Christmas Eve and New Year's Eve off, as well as additional educational leave days • Mobility support, including BahnCard 50 and JobRad • Family benefits, such as a contribution toward childcare costs • Well-being benefits, including yoga classes and fitness and wellness offerings through Wellpass • Flat hierarchies and agile ways of thinking and working