Field Service Engineer

🔥 4 minutes ago

🇮🇹 Italy – Remote

💵 €29k - €43.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 $750M Post-IPO Debt on 2023-01

Healthcare • Consulting • Manufacturing

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Support the installation, maintenance, repair and upgrade of Illumina instrument systems • Troubleshoot technical issues and provide on-site assistance to customers • Help coordinate service requests and work toward effective, timely resolutions • Support new instrument installations, including facility inspections and instrument validation • Maintain appropriate service-parts inventory for successful customer interventions • Work with sales and marketing colleagues around new system placements, upgrades and contract renewals • Build strong relationships with customers and internal partners • Participate in departmental projects while building technical knowledge and experience • Collaborate with Service & Support, Applications, Sales, Marketing, Customer Service and Quality teams

🎯 Requirements

• Entry-level engineering position • Recently completed an MSc degree within a relevant Engineering field, OR completed a BSc degree with some relevant field experience • Engineering or related technical background • Interest in hands-on troubleshooting and working with complex instrumentation • Exposure to optics and lasers • Familiarity with Linux, networked systems or general IT would be advantageous • Strong communication and customer-facing skills • Ability to stay organised and composed when solving problems • Collaborative mindset and genuine appetite to learn • Must be living in Italy • Valid driving licence in Italy is essential • Flexibility to travel up to 80% • Fluent Italian and English are essential • Candidates based in Campania or Puglia are preferred, although other locations in Italy will be considered • This role is not eligible for visa sponsorship

🏖️ Benefits

• Variable cash program (bonus or commission) • Eligible roles may receive equity • Flexible time off • Weeklong company-wide summer shutdown • Globally differentiated and locally tailored benefits supporting wellbeing, flexibility, and life beyond work • Career development experiences through Employee Resource Groups • Opportunities to engage in social responsibility