Senior Business Systems Analyst, CRM

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

💰 $750M Post-IPO Debt on 2023-01

Biotechnology • Healthcare Insurance • Science

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Own end-to-end solution design for Salesforce initiatives; from discovery through design approval. • Produce technical design documents, data models, integration specifications, and architecture decision records. • Evaluate and recommend solution approaches across the Salesforce ecosystem: Sales Cloud, Service Cloud, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, and Experience Cloud. • Design cross-system solutions that account for integrations with middleware (SnapLogic), ERP (SAP), and other enterprise systems. • Define data flows, API contracts, event-driven patterns, and error handling strategies. • Conduct fit-gap analysis for new requirements; assessing when to leverage declarative capabilities, custom development, AppExchange products, or third-party solutions.

🎯 Requirements

• 5+ years of experience in Salesforce solution design, architecture, or senior technical delivery roles. • Demonstrated experience designing solutions across multiple Salesforce clouds and third-party add-ons (ServiceMax, Conga CPQ/CLM, or similar). • Experience designing cross-system integrations involving middleware (SnapLogic or similar), ERP (SAP), and enterprise data platforms. • Experience working in Agile Scrum delivery models, including backlog grooming, sprint planning, and iterative delivery. • Proven ability to produce technical design artifacts;solution architecture diagrams, data models, integration specifications, and architecture decision records. • Experience with regulated environments (HIPAA, FDA, SOX) is preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options