Customer Success Advisor

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices • Partner with Sales, Professional Services, Support, Product Management, Engineering, and the Office of the CTO to drive strategic customer roadmaps • Inspect customer adoption issues and execute plans to improve adoption health • Connect adoption health to renewals and forecast and manage renewals from start to finish • Partner with Sales to identify expansion opportunities and improve Net Retention Rate • Establish trusted-advisor relationships with executive stakeholders, technical teams, and day-to-day users • Establish and document customer definitions of success through quarterly Executive Business Reviews • Build strategic roadmaps for customers to guide product consumption and adoption • Monitor adoption health across the account portfolio • Coordinate cross-functional support for rapid, high-quality customer onboarding • Identify product or feature gaps and coordinate responses and delivery timelines with the product team • Capture and document customer use cases and value stories for the Customer Success repository • Report to the Director of Customer Success

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role • Cybersecurity or enterprise SaaS experience is ideally preferred • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts and day-to-day platform users • Excellent verbal, written, and presentation communication skills • Detail-oriented, able to set priorities, and flexible in an ever-changing environment • Bilingual proficiency in Mandarin Chinese and English • Ability to support local customers and partners effectively

🏖️ Benefits

• Equity opportunities • Commission • Medical, dental, and vision coverage • Health and dependent savings accounts • Life and disability programs • Paid parental leave • Voluntary benefit programs • Company-sponsored wellness program • Wellness reimbursement program • Retirement savings • Paid time off • Paid holidays • Employee incentive program