Intake Specialist

Job not on LinkedIn

🔥 37 minutes ago

🇭🇳 Honduras – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impact BPO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Impact BPO is a Honduras-based nearshore business process outsourcing firm that provides tailored back-office, customer support, data entry, and compliance services to companies across industries such as healthcare, legal, finance, retail, and technology. The company offers scalable, bilingual (English/Spanish) teams, dedicated quality assurance, secure data-handling practices, and a consultative onboarding approach to integrate with clients’ existing operations. Impact BPO emphasizes cost-effective solutions (claiming up to 80% savings vs. in-house), a nearshore time-zone advantage for North American clients, and sustainability through solar-powered operations.

📋 Description

• Conduct initial consultations with potential clients and gather relevant information to assess case eligibility • Follow up with leads via phone, email, and text to convert prospects into clients • Maintain accurate and detailed notes, updating lead status in the system as needed • Obtain all necessary signed documentation to successfully retain clients • Serve as the first point of contact, providing a professional and welcoming experience • Direct prospective clients to the appropriate resources and manage urgent matters efficiently • Assist with administrative tasks to support daily firm operations

🎯 Requirements

• High School Diploma or equivalent • Previous intake experience or experience working in a law firm • Ability to handle and analyze multiple intake calls daily • Strong understanding of intake processes with a client-focused and empathetic approach • Excellent written and verbal communication skills • Strong organizational skills with the ability to manage multiple cases and priorities • High attention to detail and strong writing skills • Ability to collaborate effectively and build strong relationships • Experience with FileVine or other legal case management software is a plus • Interest in personal injury law and a strong desire to support clients during challenging situations

🏖️ Benefits

• Cookies and consent-management information only; no role-specific benefits stated