Senior Customer Success Manager – Freelance

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Imnoo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🤝 B2B

Manufacturing • B2B

Imnoo ist ein Softwareunternehmen, das sich auf die digitale Transformation in der Lohnfertigung der Maschinen- und Elektronikindustrie (MEM) spezialisiert hat. Die intelligente Softwarelösung von Imnoo vereinfacht den Offertenprozess für Lohnfertiger, indem sie alle Schritte von der Anfrage bis zum finalen Angebot effizienter und digitalisiert gestaltet. Das Unternehmen hat das Ziel, Lohnfertiger und Einkäufer näher zusammenzubringen und die Vorteile des digitalen Wandels zu nutzen.

📋 Description

• Actively and continuously support our existing customers throughout the entire customer lifecycle • Build and further develop the Customer Success function for new and existing products • Implement and continuously improve digital onboarding and enablement processes • Proactively identify upselling and cross-selling opportunities among existing customers • Work closely with Sales, Marketing, and Product Management to improve the customer experience • Analyze customer behavior and systematically capture customer needs • Test, validate, and systematically roll out new functionality to customers • Develop processes, templates, and tools to scale and professionalize Customer Success • Provide functional guidance to and coordinate the inside sales team in the area of customer engagement

🎯 Requirements

• Experience in the manufacturing industry or SaaS environment – must-have • Experience in Customer Success, Customer Support, or Onboarding – must-have • Excellent written and spoken German and English – must-have • Strong communication skills and enthusiasm for proactive, solution-oriented customer support • You work in a structured and independent manner and maintain an overview even in a dynamic environment • Hands-on mentality and willingness to take ownership of topics and customer relationships • Experience building and implementing customer onboarding and enablement processes is an advantage • You are comfortable in a scale-up culture, go the extra mile, and actively drive initiatives forward • You enjoy helping customers succeed and achieving measurable results in Customer Success • Interest in manufacturing, SaaS, artificial intelligence, or digital processes

🏖️ Benefits

• Play an active role in shaping and scaling Customer Success at Imnoo • Flat hierarchies, short decision-making processes, and a young, dynamic team • Responsibility from day one, with substantial autonomy and room to shape your role • Varied responsibilities with close customer and product interaction • Significant freedom to contribute your own ideas, take initiative, and drive continuous improvement • Flexible working hours and a fully remote setup