Account Manager

🕒 August 7

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 51%

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In Marketing We Trust

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

📣 Marketing

🤝 B2B

Marketing • B2B

In Marketing We Trust is a fully remote digital marketing agency headquartered in Sydney, Australia with roots in the APAC region. The company provides digital marketing services (including SEO and broader digital delivery) to mid- to enterprise-level APAC clients, operates a distributed team across multiple countries, and uses standard remote collaboration and marketing tools (Notion, Slack, Teamwork, Google products). They hire both employees and independent contractors depending on location and emphasise a people-first, remote-worker culture and APAC time-zone alignment.

📋 Description

• Develop and nurture relationships with key clients in Australia and the APAC region • Define, manage, and exceed client expectations throughout the delivery lifecycle • Lead high-level client meetings, QBRs, and planning sessions • Own escalations and drive resolution with delivery and leadership • Own retention and renewal outcomes across a portfolio • Identify and secure expansion opportunities, including new work streams and increased scope • Monitor financial performance, recovery rate, scope changes, and commercial risk • Coordinate with SEO, PPC, Analytics, and Data teams to shape strategies and ensure delivery alignment • Supervise delivery across large accounts, ensuring SOWs, timelines, and reporting deliverables are met • Act as 2IC to the Head of Client Services where relevant • Support strategic planning and decision-making • Coach and mentor junior Account Managers • Deliver client retention, satisfaction, account growth, financial performance, and strong senior stakeholder relationships

🎯 Requirements

• 4+ years of professional client relationship management experience • Senior Account Management experience in a marketing agency; agency experience required • Strong knowledge of digital marketing, including SEO and PPC • Demonstrated experience leading client meetings, deep-dives, and WIPs • Ability to manage 5–10 large projects simultaneously over 3+ months • Strong problem-solving and risk-reduction skills • Excellent communication, coaching, and stakeholder-management skills • Must live and work in Australia with an AUS tax number for full-time employment; candidates outside Australia without an AUS tax registration number are engaged as contractors • Must be within targeted APAC time zones/locations within ±3 hours of Sydney time

🏖️ Benefits

• 100% remote working environment • Work-life balance and sustainable organisational growth • Work and life harmoniously intertwine • Opportunity to work with digital specialists regardless of location • Fixed-term employment for employees living and working in Australia with an AUS tax number, or contractor arrangement for candidates outside Australia without an AUS tax registration number

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