Senior Business Analyst II

Job not on LinkedIn

🔥 13 hours ago

🌐 Ecuador, Peru, +3 more countries – Remote

🇪🇨 Ecuador – Remote 🇵🇪 Peru – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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In All Media

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.

📋 Description

• Elicit, analyze, and document business needs through stakeholder interviews, workshops, and process observation • Translate business needs into BRDs, user stories, functional specifications, and acceptance criteria • Map current-state and future-state processes using BPMN, swimlane diagrams, and data flow maps • Identify system gaps, manual inefficiencies, and optimization opportunities • Collaborate with Product Managers, Solution Architects, Developers, and QA engineers • Maintain end-to-end traceability from business goals to technical delivery • Plan, coordinate, and execute UAT cycles • Define business test scenarios, facilitate testing sessions, manage defect triage, and support platform stabilization • Evaluate dependencies across interconnected business systems • Define functional integration requirements involving REST APIs, middleware, and cross-system data flows • Participate in Agile/Scrum ceremonies including sprint planning, backlog refinement, daily standups, and retrospectives using Jira and Confluence • Author knowledge-transfer documentation, decision logs, and training materials • Support user adoption and operational change management during platform rollouts

🎯 Requirements

• 5+ years of experience as a Business Analyst in tech-driven or enterprise environments • Advanced proficiency in requirements gathering, BRD authoring, user story writing, acceptance criteria definition, and business process modeling (BPMN) • Hands-on experience with major CRM platforms, strongly preferred Salesforce, or comparable enterprise software • Proven ability to plan, manage, and coordinate UAT execution, user feedback cycles, and defect triage • Strong understanding of system integrations, data movement, and API connectivity between platforms • Hands-on experience within Agile/Scrum delivery models using Jira and Confluence • Exceptional written and verbal communication skills and ability to bridge non-technical business leaders and engineering teams • Familiarity with Salesforce Service Cloud, Omni-Channel routing, case management workflows, object models, and declarative automation (Flows) is nice to have • Experience gathering requirements for AI features, prompt engineering concepts, and data governance rules is nice to have • Background in customer service technology, contact center operations, or enterprise support platforms is nice to have • Understanding of complex data migration, enterprise reporting/analytics, and integration patterns is nice to have • Flexibility to overlap with North America business hours • All interviews, documentation, and daily communication will be in English

🏖️ Benefits

• Remote work arrangement • Full-time vendor contract with direct contract through Inallmedia.com • Time-zone flexibility to overlap with North America business hours • Work with remote, distributed teams across LATAM • Long-term technical expertise, product innovation, and team augmentation projects