Senior Business Analyst – Salesforce, Enterprise Platforms

🔥 1 hour ago

🌐 Philippines, Singapore, +3 more countries – Remote

🇵🇭 Philippines – Remote 🇸🇬 Singapore – Remote 🇮🇳 India – Remote 🇲🇾 Malaysia – Remote 🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟠 Senior

🌐🕵️ Salesforce Analyst

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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In All Media

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.

📋 Description

• Elicit, analyze, and document complex business requirements through stakeholder interviews, process observation, and interactive workshops • Translate business needs into user stories, functional specifications, and Business Requirements Documents (BRDs) • Define business rules, measurable success metrics, and acceptance criteria for automated and AI-enabled workflows • Maintain end-to-end traceability from initial business needs to technical solutions • Map current-state and future-state operational processes using BPMN and swimlane diagrams • Analyze data models, data flows, and configurations to identify operational gaps and dependency risks • Collaborate with Product Managers, Solution Architects, Developers, and QA engineers • Participate in Agile/Scrum ceremonies and provide functional input on API connectivity, data migration, and middleware integration • Lead UAT strategy, develop test scenarios, map requirements to test cases, coordinate execution, and manage defect triage and validation • Maintain decision logs, knowledge-transfer documentation, and change-control materials • Assist with change-management strategies and stakeholder communications • Track project status, risks, and dependencies • Bridge business stakeholders and technical execution teams to support Salesforce-based customer service modernization across APAC

🎯 Requirements

• 5+ years of hands-on experience as a Business Analyst in an enterprise technology environment • Advanced skill in requirements gathering, BPMN/swimlane process modeling, writing user stories and BRDs, and defining acceptance criteria • Proven experience with Salesforce or comparable major enterprise CRM platforms • Strong technical comprehension of system integrations, cross-system data flows, and API connectivity • Hands-on experience leading UAT planning, test case execution, stakeholder testing coordination, and defect management • Direct experience operating within Agile/Scrum delivery frameworks • Excellent written and verbal communication skills • Experience in large-scale Salesforce Service Cloud implementations, Omni-Channel routing, case management workflows, standard object models, and declarative configuration capabilities (Flows, Process Builder) preferred • Domain experience in customer service operations, contact centers, or customer support technologies preferred • Experience gathering requirements for AI-driven features preferred • Basic exposure to prompt engineering, evaluating generative AI tools, defining data readiness, and Einstein AI tools within Service Cloud preferred • Proficiency with Jira and Confluence preferred • Ability to work standard Asia-Pacific (APAC) business hours • English required for interviews, documentation, and daily communication

🏖️ Benefits

• Fully remote work arrangement • Permanent full-time employment • APAC business-hours alignment • Opportunity to work with international clients and remote, distributed teams • Work on large enterprise Salesforce modernization and optimization initiatives