Senior DevOps Engineer – Production Support

🕒 May 30

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In All Media

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.

📋 Description

• Monitor critical production systems—including Azure Kubernetes Service (AKS), microservices, and CI/CD pipelines—using advanced dashboards and proactive alerting • Act as the primary technical responder for live production incidents and Slack escalations, ensuring rapid triage, root-cause identification, and swift resolution • Maintain, refine, and improve internal runbooks and standard operating procedures (SOPs) to ensure operational predictability • Oversee and support deployment activities across both production and non-production environments while strictly adhering to SLAs and corporate response times • Collaborate deeply with core DevOps and software engineering teams to root out recurring systemic issues and elevate overall platform reliability • Help design and implement smart automation scripts for recurring operational tasks to reduce manual toil

🎯 Requirements

• 6+ years of proven experience in DevOps, Cloud Infrastructure, or high-stakes Production Support roles • A solid, comprehensive understanding of Microsoft Azure fundamentals (specifically Compute, Networking, and Azure Monitoring ecosystems) • Hands-on operational experience with Kubernetes, specifically Azure Kubernetes Service (AKS) operations, log analysis, and cluster scaling • Strong familiarity with modern monitoring and observability tools (such as Azure Monitor, Grafana, Prometheus, or similar) • Well-versed in structured incident management, escalation workflows, and working under strict SLA guidelines • Intermediate-to-advanced scripting capabilities using Bash, PowerShell, or Python for task automation • Extensive experience working autonomously in Agile teams within 100% remote environments • Exceptional verbal and written English skills for seamless daily technical collaboration.

🏖️ Benefits

• Remote work from LATAM • Contracted directly by Inallmedia.com