
1001 - 5000 employees
đŒ Consulting
đŁ Marketing
âïž SaaS
Consulting âą Marketing âą SaaS
In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.
đ August 25
đ Brazil, Argentina, +3 more countries â Remote
â° Full Time
đ Senior
đđ©âđ» Salesforce Developer
đ» Ghost score 27%
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1001 - 5000 employees
đŒ Consulting
đŁ Marketing
âïž SaaS
Consulting âą Marketing âą SaaS
In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.
âą Maintain and support the unified post-sales support and operations architecture built on Salesforce Service Cloud, case management, knowledge repositories, and agent assistance tools âą Deliver technical enhancements for AI-driven case summarization, bulk communications/email tools, Omnichannel routing and case orchestration, automated agentic feedback synchronization, and enterprise data platform integrations âą Rotate into a Developer Fast-Response Engineer (DFR) role to triage real-time alerts, monitor health KPIs, address operational injects, track incidents, investigate routing and automation failures, and document findings âą Build and maintain Salesforce integrations with external platforms, downstream databases, and enterprise data warehouses, specifically Snowflake âą Participate in weekly Operations Reviews, continuous system monitoring, and documentation updates in collaboration tools such as Confluence âą Collaborate with teams aligned to Eastern Time and support an enterprise post-sales platform for an international client
âą Strong hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flows âą Direct experience configuring and supporting Service Cloud and Omnichannel work-routing architectures âą Proven track record in operational support, incident management, root-cause investigation, and production troubleshooting âą Hands-on experience building and maintaining Salesforce API integrations with external systems âą Experience monitoring system health, managing operational incidents, and taking full ownership of platform reliability âą Salesforce Platform Developer I/II, Service Cloud Consultant, or System Architect certification âą Specific experience building data integration pipelines between Salesforce (SFDC) and Snowflake âą Experience with complex Omnichannel routing, case management automation patterns, and work orchestration frameworks âą Prior experience in a Developer Fast Response (DFR) or Site Reliability Engineering (SRE) capacity handling high-priority incident triage âą Experience with AI-assisted features or autonomous AI agent integrations within the Salesforce ecosystem âą Familiarity with enterprise observability and monitoring dashboards âą Ability to collaborate with teams aligned to Eastern Time (ET) and overlap with North America business hours âą English required for interviews, documentation, and daily communication
âą Remote work arrangement âą Full-time direct vendor contract with Inallmedia.com âą Time-zone flexibility to overlap with North America business hours
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