Senior Salesforce Developer

đŸ”„ 13 minutes ago

🌐 Brazil, Argentina, +3 more countries – Remote

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⏰ Full Time

🟠 Senior

đŸŒđŸ‘©â€đŸ’» Salesforce Developer

đŸ‘» Ghost score 20%

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Logo of In All Media

In All Media

1001 - 5000 employees

đŸ’Œ Consulting

📣 Marketing

☁ SaaS

Consulting ‱ Marketing ‱ SaaS

In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.

📋 Description

‱ Maintain and support the unified post-sales support and operations architecture built on Salesforce Service Cloud, case management, knowledge repositories, and agent assistance tools ‱ Deliver technical enhancements for AI-driven case summarization, bulk communications/email tools, Omnichannel routing and case orchestration, automated agentic feedback synchronization, and enterprise data platform integrations ‱ Rotate into a Developer Fast-Response Engineer (DFR) role to triage real-time alerts, monitor health KPIs, address operational injects, track incidents, investigate routing and automation failures, and document findings ‱ Build and maintain Salesforce integrations with external platforms, downstream databases, and enterprise data warehouses, specifically Snowflake ‱ Participate in weekly Operations Reviews, continuous system monitoring, and documentation updates in collaboration tools such as Confluence ‱ Collaborate with teams aligned to Eastern Time and support an enterprise post-sales platform for an international client

🎯 Requirements

‱ Strong hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flows ‱ Direct experience configuring and supporting Service Cloud and Omnichannel work-routing architectures ‱ Proven track record in operational support, incident management, root-cause investigation, and production troubleshooting ‱ Hands-on experience building and maintaining Salesforce API integrations with external systems ‱ Experience monitoring system health, managing operational incidents, and taking full ownership of platform reliability ‱ Salesforce Platform Developer I/II, Service Cloud Consultant, or System Architect certification ‱ Specific experience building data integration pipelines between Salesforce (SFDC) and Snowflake ‱ Experience with complex Omnichannel routing, case management automation patterns, and work orchestration frameworks ‱ Prior experience in a Developer Fast Response (DFR) or Site Reliability Engineering (SRE) capacity handling high-priority incident triage ‱ Experience with AI-assisted features or autonomous AI agent integrations within the Salesforce ecosystem ‱ Familiarity with enterprise observability and monitoring dashboards ‱ Ability to collaborate with teams aligned to Eastern Time (ET) and overlap with North America business hours ‱ English required for interviews, documentation, and daily communication

đŸ–ïž Benefits

‱ Remote work arrangement ‱ Full-time direct vendor contract with Inallmedia.com ‱ Time-zone flexibility to overlap with North America business hours

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