UX Researcher

🔥 0 minutes ago

🌐 Costa Rica, Ecuador, +3 more countries – Remote

🇨🇷 Costa Rica – Remote 🇪🇨 Ecuador – Remote 🇵🇪 Peru – Remote 🇬🇹 Guatemala – Remote 🇬🇾 Guyana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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In All Media

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.

📋 Description

• Independently scope, plan, and conduct mixed-method qualitative and quantitative research studies • Navigate ambiguous research questions and deliver actionable, decision-ready recommendations • Plan and moderate studies evaluating AI assistants, automated workflows, and self-service experiences • Identify adoption barriers, trust issues, and validation needs before full rollout • Maintain, extend, and apply Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives • Update research artifacts to align tool evaluations with the enterprise suite • Develop recruitment screeners, test plans, participant criteria, and protocol materials • Synthesize complex findings into executive-ready presentations, research artifacts, and stakeholder readouts • Partner with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows • Document and maintain traceable research findings, decision logs, and insights in collaboration systems and research repositories • Partner through launch, measurement, and post-implementation phases to track long-term impact

🎯 Requirements

• 5+ years of hands-on UX Research experience at a senior Individual Contributor (IC) level • Proven autonomy in scoping, executing, and synthesizing studies • Advanced skills in qualitative and quantitative research methodologies • Direct experience researching enterprise internal tools, employee experience (EX), or complex cross-functional operational workflows • Demonstrated experience developing and applying Jobs-to-Be-Done (JTBD) or comparable strategic frameworks • Hands-on experience with research platforms for participant recruitment, moderated/unmoderated testing, surveys, and insight synthesis/repository tools • Strong stakeholder management skills across Product, Design, Engineering, and Operations teams • Exceptional written and verbal communication skills • Experience researching AI-enabled products, virtual assistants, or automation, focusing on user trust, validation behaviors, reliance, and rollout readiness • Experience with employee experience platforms, IT Service Management (ITSM), self-service support, or enterprise collaboration platforms • Proven track record of scaling or evolving a JTBD framework across diverse product and service areas • History of shipping impactful research influencing enterprise tooling, AI adoption, or self-service efficiency • Experience partnering with product teams through launch, measurement, and post-implementation phases • Ability to collaborate with teams aligned to Eastern Time (ET) and overlap with North America business hours • English required for interviews, documentation, and daily communication

🏖️ Benefits

• Direct contract with Inallmedia.com • Remote work • Time zone flexibility within Eastern Time (ET) ±2 hours • Opportunity to work with remote, distributed teams across LATAM • Long-term technical expertise, product innovation, and team augmentation projects