Intermediate Implementation Consultant, Bilingual English - Spanish

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🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 10%

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Incognito Software Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.

📋 Description

• Participate in all phases of customer implementations, including requirements gathering, installation, scripting, configuration, integration, training, testing, and go-live activities • Provide post-sales services for software implementation, scripting, upgrades, and migrations • Lead the project team’s technical delivery to ensure quality, on-time, and on-budget delivery • Anticipate and resolve project issues and maintain detailed issue tracking and action items • Gather solution-delivery requirements and understand customer use cases, commands, and parameters • Drive onsite and/or remote project workshops and customer consultations • Prepare and review customer-facing technical documentation, including high-level designs, architecture diagrams, go-live checklists, methods of procedure, and acceptance test plans • Design and write scripts for solution delivery, migration, and static data imports • Deliver onsite and/or remote product training to customers • Conduct knowledge transfer when handing projects over to technical support • Act as liaison between customers, sales, professional services, engineering, and technical support • Develop service-delivery best practices, mentor colleagues, support onboarding, and contribute to Professional Services processes, documentation, and the knowledge base

🎯 Requirements

• Must be in Mexico, working out of a home office with legal authority to work in that country • Bachelor’s degree in computer science, computer engineering or related technical discipline, or an equivalent combination of education and experience • 2–5 years of experience in a customer-facing role implementing complex software solutions • Strong VM, Unix/Linux, and Unix shell scripting skills • Experience developing with JavaScript, Python, and Perl • Experience working with SQL and relational data models • Experience installing and configuring Oracle, MySQL and/or MongoDB databases • Experience using Ansible and YAML • Experience with monitoring tools such as MRTG, Nagios, Cacti, and Sniffer • Experience using REST APIs, SOAP APIs, and software integrations • Experience implementing load balancing and HTTP servers using NGINX and HAProxy • Experience with OpenLDAP, Elasticsearch, Kibana, Kibana Dashboards, Kafka, and Postman • Knowledge of security architectures and firewalls • Network knowledge and skills including TCP/IP, UDP, routing protocols, Layer 2 and 3 switches, firewalls, and load balancers • Knowledge of telecommunications domains and standards including TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, and DHCP • Prior experience with cloud computing concepts, including GCP and Microsoft Azure • Experience deploying containerized solutions using Kubernetes and Docker • Experience working with BSS/OSS is required • Understanding of complex deployment architectures and ability to design scalable and HA systems • Flexibility in working schedule to accommodate time zones across the Americas • Highly proficient in spoken and written English and Spanish • Nice to have: Telecoms or Cable Operator experience and exposure • Nice to have: Professional working proficiency in spoken and written Portuguese

🏖️ Benefits

• Remote home-office work in Mexico • Opportunity to work with a global team • Professional growth and increasing responsibility • Mentoring colleagues and supporting onboarding • International travel up to 5% of the time

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