Services Analytics Team Leader

🔥 32 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

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inDrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

💰 $150M Debt Financing - inDrive on 2024-03

Logistics • Marketing • Travel

inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.

📋 Description

• Own the analytics strategy and roadmap for the Services cluster: Watchdocs, Trust & Safety, Customer Support, CX, and Antifraud • Build, grow, and develop a team of 11+ analysts, including hiring, mentoring, and setting quality standards • Lead Antifraud analytics across rides, transactions, and ratings; evaluate anti-fraud rules and models and false-positive trade-offs • Drive Trust & Safety analytics, including incident-rate measurement and safety-feature impact evaluation • Oversee Customer Support analytics covering tooling, automation, contact-rate drivers, resolution quality, and WFM analytics • Lead CX analytics by connecting CSAT/DSAT and Voice-of-the-Customer metrics to retention, revenue, and other business outcomes • Guide Watchdocs analytics across document verification, compliance coverage, and driver onboarding experience • Standardize metrics, definitions, and monitoring across the cluster and ensure data quality with DWH, DS, and Engineering • Establish best practices in A/B testing, causal inference, forecasting, and effect measurement • Partner with Product, Tech, Business, DWH, DS, Engineering, and senior leadership as a trusted advisor

🎯 Requirements

• 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses • 2+ years of people management, leading teams of 10+ people, including other managers or team leads • Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) • Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience • Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level • Proficiency in BI tools (Tableau, Looker, Redash, or similar) • Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences • English proficiency at B2 or higher for international collaboration

🏖️ Benefits

• Help us challenge injustice by creating fair choices for millions of people across 47 countries • Develop your professional skills with access to mentoring, career consulting, and learning programs • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects • Work alongside people who take initiative, speak openly, and challenge themselves to grow • Improve your language skills through co-financed courses and internal speaking clubs • Final benefits may vary depending on the location.

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