Supply Supervisor

Job not on LinkedIn

🔥 48 minutes ago

🇪🇨 Ecuador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

👻 Ghost score 10%

infoinfo

🗣️🇪🇸 Spanish Required

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Logo of inDrive

inDrive

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

💰 $150M Debt Financing - inDrive on 2024-03

Logistics • Marketing • Travel

inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.

📋 Description

• Own the courier and freight registration and verification funnel end-to-end in Ecuador, with final accountability for aha-moment conversion rate. • Develop the WatchDocs registration platform flow with the product team and agree on country-specific form configurations. • Monitor funnel metrics, diagnose anomalies, and conduct drop-off research through surveys, courier calls, and local field tests. • Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking registration and conversion impact. • Own KYC, identity verification, and document requirements for Courier and Freight verticals in Ecuador. • Drive compliance platform features with engineering teams and maintain central compliance dashboards. • Represent Delivery Hub in cross-vertical compliance discussions, balancing regulatory risk and funnel performance using data. • Prepare Ecuador for regulatory changes, including labor and platform reforms, and support launches in highly regulated environments. • Run supply funnel optimization projects and quantify impact on conversion, GMV, and Net Revenue with analytics. • Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and decision-oriented materials for senior leadership. • Support the launch of the fleet project in Ecuador.

🎯 Requirements

• 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. • Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage. • Proficiency in SQL (BigQuery) for independent data extraction/validation. • Experience building BI dashboards (Tableau or similar). • Mastery of project management tools such as Jira and Confluence. • Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion). • Knowledge of local document and verification requirements in Ecuador. • Ability to translate complex legal and regulatory mandates in Ecuador into clear product requirements while quantifying business impact. • Fluent in Spanish and English. • Portuguese is an advantage. • Strong communication skills for working with local teams across Ecuador. • Confident pushing back on stakeholders with data when proposed requirements threaten conversion. • Extreme end-to-end ownership, pragmatic problem-solving, high execution discipline, and a long-term strategic vision.

🏖️ Benefits

• Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, and social impact projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Final benefits may vary depending on the location.

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