ServiceNow ITOM and CMDB Specialist

🔥 3 hours ago

🇲🇦 Morocco – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

👻 Ghost score 12%

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Inetum

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Post-IPO Equity on 2007-03

Consulting • Healthcare • Insurance

Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.

📋 Description

• Provide expert guidance and support for the ServiceNow platform, ensuring alignment with company goals and industry best practices • Collaborate with stakeholders to understand their needs and translate them into technical specifications • Configure and customize the ServiceNow platform, particularly ITOM, to meet specific business requirements • Ensure seamless integration with existing and new processes • Develop automated workflows and scripts to improve operational efficiency and reduce manual effort, with a focus on Discovery • Ensure compliance with ITIL, ITOM, ITSM, and CMDB standards and practices • Provide training and guidance to team members on ServiceNow CMDB architecture and mapping • Proactively identify and recommend improvements to ServiceNow processes and procedures • Stay up to date with ServiceNow features, updates, and best practices, and apply this knowledge effectively • Analyze issues and recommend solutions

🎯 Requirements

• At least 2 years of experience with ServiceNow ITOM • At least 2 years of experience with ServiceNow CMDB • Strong understanding of ServiceNow architecture, development, and ITOM best practices • Experience with ServiceNow ITSM, ITOM Discovery, CMDB, and Service Mapping • Solid experience with Windows/Linux, SQL, and database technologies • CIS Discovery, CIS Service Mapping, and CMDB certifications required • Excellent communication and collaboration skills, with the ability to interact effectively with both technical and non-technical stakeholders • Previous experience working in an Infrastructure Services environment • Ability to analyze, synthesize information, and solve problems • Strong team spirit, collaboration, and communication skills • Fluency in written and spoken English • Highly motivated

🏖️ Benefits

• Remote work is available

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