Care Advocate

🕒 2 days ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

✨ Care Advocate

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Logo of Infinit-O

Infinit-O

1001 - 5000 employees

Founded 2005

💼 Consulting

💸 Finance

🏥 Healthcare

Consulting • Finance • Healthcare

Infinit-O is a company that empowers finance and healthcare organizations to thrive in a digital-first world by offering specialized industry expertise and innovative business process optimization solutions. They focus on streamlining operations, enhancing customer experience, and driving sustainable growth, serving as a trusted partner to help businesses adapt to market changes and improve efficiency while controlling costs. Infinit-O emphasizes a data-driven approach to decision-making and is committed to optimizing processes to increase productivity and quality.

📋 Description

• Manage inbound lead volume via the client's self-evaluator app and website chat contacts • Follow up with potential clients using predetermined outbound communication • Re-engage database leads to foster movement in the admissions process and share brand and treatment-option information • Determine lead viability as a potential client for programming • Create Salesforce inquiries for Admissions Counselors and initiate the sales cycle when leads are viable • Coordinate with Admissions Counselors on follow-up and next steps • Enhance early-stage lead viability and increase inquiry conversion

🎯 Requirements

• 1 to 3 years of BPO experience in a Sales account • Strong ability to creatively problem-solve quickly • Conversion (sales) minded with an ability to work with a sense of urgency • Healthcare sales background preferred; not required • Ability to manage process, contain crisis, and work with a system with many moving parts • Skilled at authentic compassionate communication and an ability to instill motivation in a potential client • Ability to work remotely • Excellent interpersonal, customer service and problem-solving skills • Excellent verbal and written communication skills • Ability to work collaboratively within a team • Detail oriented, highly accurate and productive

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