Key Accounts Manager

🕒 July 19

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Soum

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Soum is on a mission to reimagine recommerce in the MENA region and beyond, building the most convenient, trustworthy, and transparent recommerce marketplace in the region. Launched in July 2021, Soum is one of the fastest growing startups in the region.

📋 Description

• Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum. • Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns. • Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones. • Own retention and customer satisfaction, proactively addressing account needs before they become issues. • Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery. • Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics. • Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.

🎯 Requirements

• 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity. • A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships. • Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients. • Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience. • Proven ability to drive account growth, retention, and customer satisfaction against clear targets. • Comfort working with data to track account health, growth, and retention. • Fluent in Arabic and English.

🏖️ Benefits

• Flexible work arrangements