Soum
11 - 50 employees
Soum is on a mission to reimagine recommerce in the MENA region and beyond, building the most convenient, trustworthy, and transparent recommerce marketplace in the region.
Key Accounts Manager
Job not on LinkedIn
🔥 12 hours ago
🗣️🇸🇦 Arabic Required
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Soum
11 - 50 employees
Soum is on a mission to reimagine recommerce in the MENA region and beyond, building the most convenient, trustworthy, and transparent recommerce marketplace in the region.
📋 Description
• Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum. • Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns. • Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones. • Own retention and customer satisfaction, proactively addressing account needs before they become issues. • Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery. • Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics. • Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.
🎯 Requirements
• 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity. • A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships. • Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients. • Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience. • Proven ability to drive account growth, retention, and customer satisfaction against clear targets. • Comfort working with data to track account health, growth, and retention. • Fluent in Arabic and English.
🏖️ Benefits
• Flexible work arrangements
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