Senior Technical Support Engineer – Cybersecurity

🔥 13 hours ago

🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infotree Global Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.

📋 Description

• Provide advanced technical support to enterprise customers via ticketing systems, phone, email, and remote sessions • Investigate, troubleshoot, and resolve complex application-level and operating-system-level issues • Triage customer-reported incidents and manage escalations according to established SLAs • Identify root causes and distinguish between product defects, environmental issues, and configuration problems • Collaborate with engineering teams to resolve technical issues and improve product performance • Provide feedback on customer-reported product issues to support continuous product improvement • Document troubleshooting steps, findings, resolutions, and customer communications accurately • Facilitate root cause investigations and contribute to corrective and preventive measures

🎯 Requirements

• At least 3 years of experience as a Technical Support Engineer or in a similar technical support role • Proven experience supporting external enterprise customers in a technical environment • Hands-on experience with endpoint security solutions, including EDR and/or XDR • Strong knowledge of SIEM technologies, including data collection, data parsing, correlation rules, dashboards, reporting, and integrations • Good understanding of networking fundamentals and ability to troubleshoot complex environments involving multiple applications and protocols • Experience installing, troubleshooting, and debugging applications across Windows, Linux, and macOS • Excellent written and verbal English communication skills • Strong analytical and problem-solving skills and a customer-focused mindset • Ability to handle challenging customer situations professionally and collaboratively • High level of integrity, adaptability, and ownership • Experience with enterprise cybersecurity and security analytics platforms is nice to have • Knowledge of cloud infrastructure and cloud-based security solutions is nice to have • Experience with incident response and security investigations is nice to have • Scripting experience for troubleshooting and automation is nice to have • Experience with Microsoft server technologies, including Active Directory, Group Policy, SCCM, MSSQL, IIS, or Exchange, is nice to have

🏖️ Benefits

• Supportive team environment • Opportunities to grow and challenge themselves in the role • Consultant care representatives committed to employee success and well-being