Senior Technical Support Engineer – XSOAR

🔥 11 minutes ago

🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infotree Global Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.

📋 Description

• Respond to customer-reported technical issues in accordance with established Service Level Agreements (SLAs) • Triage, investigate, and troubleshoot complex technical issues through ticketing systems, phone calls, and remote support sessions • Perform advanced troubleshooting at both application and operating system levels • Analyze technical issues to identify whether the root cause relates to product code, configuration, infrastructure, or the customer environment • Collaborate with Engineering, R&D, Product, and other internal teams to drive issue resolution • Handle escalated and high-impact customer situations while maintaining a high level of customer satisfaction • Conduct root cause investigations and support the implementation of corrective and preventive actions • Document troubleshooting activities, technical findings, resolutions, and recommendations for customers and internal stakeholders • Provide feedback to development teams on customer-reported product issues and potential improvements

🎯 Requirements

• At least 3 years of experience as a Technical Support Engineer, preferably in a Senior Support Engineer or Escalation Engineer role • Previous experience in a customer-facing technical support position • Strong knowledge of Linux operating systems, including installation, troubleshooting, debugging, and log analysis • Solid networking fundamentals and experience troubleshooting complex network environments • Strong application-level and operating system-level troubleshooting skills • Experience supporting complex, distributed, highly available, or large-scale enterprise environments • Ability to identify and isolate issues related to software, configuration, infrastructure, or customer environments • Scripting experience in at least one language, such as Python, JavaScript, or PowerShell • Excellent analytical and problem-solving skills • Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly • Experience managing customer issues in accordance with established SLAs • Ability to collaborate effectively with cross-functional technical teams in a fast-paced environment • Monday–Friday schedule, with occasional weekend support requirements

🏖️ Benefits

• Fully remote working opportunity within Spain • Laptop and necessary working equipment provided • Long-term contract opportunity with potential for extension or permanent conversion • Opportunity to work with advanced cybersecurity technologies • Collaboration with international technical and engineering teams • Exposure to complex enterprise-level technical environments

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