Manager, Product Training, Quality

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🔥 13 hours ago

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Inizio

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Inizio is a comprehensive commercialization partner that offers tailored solutions to health and life sciences companies. With expertise spanning clinical development, product launch, and data-driven insights powered by technology and AI, Inizio navigates the complexities of the drug lifecycle to maximize patient access and enhance treatment outcomes. They cater to a diverse range of therapeutic areas, including oncology, and are equipped to support companies from early-stage development through to commercialization, ensuring value is unlocked at every opportunity.

📋 Description

• Develop and enhance client training programs that improve customer satisfaction, service quality, and compliance with Inizio and client standards of excellence • Define and document training plans, schedules, and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training • Provide ongoing and refresher training for project team • Develop and recommend training methodologies and implementation strategies to support operational excellence and continuous quality improvement • Formulate teaching outline and determine instructional methods • Test trainees to measure progress and evaluate effectiveness of training • Review and interpret documents such as Client program procedure manuals and training modules • Perform monitoring of services for assigned project and/or Quality Assurance Department • Provide constructive coaching and feedback to staff to improve overall customer experience • Compile, analyse, and report Quality Assurance (QA) metrics and trends; recommend revisions to procedures, training materials, and quality documentation to support continuous improvement • Identify quality trends, root causes, and opportunities for process improvement • Lead or support the annual review and ongoing maintenance of client Standard Operating Procedures (SOPs) • Assist with internal and external client audits as dictated in the Inizio Quality Management Plan • Provide leadership and guidance to Project Training & Quality staff through coaching, performance management, mentoring, and professional development

🎯 Requirements

• Current registration and good standing with the Professional Regulation Commission (PRC) and applicable Philippine professional regulatory board (e.g., Board of Nursing or Board of Pharmacy) • Bachelor's degree from accredited college or university, or equivalent combination of education and relevant work experience preferred • Two (2) years of experience in a Training, Learning & Development, Quality Assurance, or Quality Management role preferred • Ability to read and understand data and file layouts • Ability to collaborate effectively across cross-functional teams to achieve shared business objectives • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams) • Knowledge of United States healthcare systems, medicines regulation, pharmacovigilance requirements, and healthcare compliance standards preferred • Experience managing operational, quality, compliance, and performance metrics within a regulated environment • Demonstrated leadership, coaching, facilitation, and employee development skills • Strong analytical, organizational, critical thinking, and problem-solving skills

🏖️ Benefits

• Equal Employment Opportunity • Workplace Accommodation