Medical Information Specialist III

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Inizio

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Inizio is a comprehensive commercialization partner that offers tailored solutions to health and life sciences companies. With expertise spanning clinical development, product launch, and data-driven insights powered by technology and AI, Inizio navigates the complexities of the drug lifecycle to maximize patient access and enhance treatment outcomes. They cater to a diverse range of therapeutic areas, including oncology, and are equipped to support companies from early-stage development through to commercialization, ensuring value is unlocked at every opportunity.

📋 Description

• A frontline specialist responsible for delivering virtual or telephonic support to customers, patients, healthcare professionals, and other stakeholders in a robust clinical dialogue. • The Medical Information Specialist III serves as a subject matter expert and primary resource for providing complex drug and medical device information, while ensuring compliance with United States healthcare regulations, pharmacovigilance requirements, and company procedures. • Maintain excellent quality and productivity standards for all client programs and adhere to program scripts, guidelines, and Standard Operating Procedures. • Completely and accurately identify, address, document, and escalate Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information in accordance with FDA requirements, client procedures, and company policies. • Conduct study compliance calls to volunteers enrolled in clinical and medical research trials where applicable. • Enroll participants in educational seminars and support programs. • Provide patient support to individuals enrolled in Patient Support Programs. • Collect demographic data and disposition information for product, sample, and literature fulfillment activities. • Accurately collect and document program-specific information within designated databases and systems. • Provide high-quality responses to complex medical information inquiries using approved resources and reference materials. • Exhibit effective communication, customer service, and telephone support skills. • Maintain knowledge of current FDA regulations, pharmacovigilance requirements, medicines regulation, and applicable healthcare compliance standards. • Participate in quality monitoring, audits, inspections, and continuous improvement initiatives as required.

🎯 Requirements

• Current registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Pharmacy as a licensed Pharmacist. • Bachelor of Pharmacy (BPharm), Doctor of Pharmacy (PharmD), or equivalent recognized pharmacy qualification. • Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements preferred. • Experience in Medical Information, Pharmacovigilance, Patient Support Programs, healthcare call centers, or related pharmaceutical industry roles preferred. • Excellent verbal, written, and listening communication skills. • Demonstrated proficiency in spoken and written English, with the ability to communicate professionally with U.S.-based healthcare professionals, patients, caregivers, and consumers. • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams), business applications, and contact center technologies. • Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required. • Strong analytical, problem-solving, and organisational skills.

🏖️ Benefits

• Employment Equity • Reasonable Accommodation • Professional development opportunities