Hospital Software Support and Implementation Analyst

🕒 September 21

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inovadora Sistemas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Inovadora Sistemas is a Brazilian software company specializing in digital management solutions for healthcare and social assistance. It provides integrated platforms for municipal health, hospitals (G‑HOSP), social assistance, health surveillance, emergency units (UPA), electronic health records (G‑MUS) with SBIS certification, endemics management, and analytics, and also offers AI-driven tools like a virtual health chat (IVI). With over three decades of experience, the company serves 200+ municipalities, reaches more than 12 million citizens, and supports thousands of professional users across multiple Brazilian states.

📋 Description

• Implement systems for clients, ensuring the installation, configuration, and testing of contracted modules • Conduct training and refresher sessions on system use, managing the process from start to finish • Test implementation modules and functionalities before their release and deployment • Manage implementation documentation, ensuring the validation and signing of forms and reports • Provide technical support to clients by phone, email, chat, and corporate WhatsApp • Open and document support tickets, recording system requests, defects, and bugs, and directing them to the appropriate teams • Monitor support tickets and ensure clients receive responses within the agreed timeframes • Provide technical support to partner resellers • Visit clients to monitor their interaction with and satisfaction with the solutions • Act as a liaison between the client and Inovadora, translating expectations into valuable solutions

🎯 Requirements

• Basic computer skills (Windows and Linux) • Proactive approach to identifying and resolving issues while ensuring customer satisfaction • Completed or ongoing undergraduate degree is a plus • Strong verbal and written communication skills • Willingness to travel • Knowledge of regulations, manuals, and programs issued by the Brazilian Ministry of Health and ANS • Customer service • Verbal and written communication • Problem-solving

🏖️ Benefits

• Sesi Telemedicine • Unimed health insurance • BB Dental • Access to CDL, SESI, and SESC partnerships • Educational partnerships • Alura platform courses • TotalPass • Mediquo

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