Customer Success Manager

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instagrid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚡ Energy

Energy • Construction • Events

Instagrid is a company that develops advanced portable power supplies, providing reliable and sustainable power solutions across various industries. Their innovative products, such as Instagrid ONE, Instagrid GO, and Instagrid LINK, aim to replace traditional combustion generators, offering cleaner and more efficient energy alternatives. With a focus on reducing greenhouse gas emissions and operational costs, Instagrid is reshaping how businesses leverage portable energy for their operations.

📋 Description

• Own the post-sale customer relationship from onboarding through to renewal and growth — acting as the primary point of contact for your portfolio of accounts • Spend the majority of your working week on the road, visiting customers at their sites to support adoption, resolve issues, and strengthen partnerships • Guide customers through product set-up and help them get the most from their Instagrid systems, reducing reliance on combustion generators • Monitor customer health metrics and act early to address risks, prevent churn, and keep satisfaction high • Identify and progress upselling and cross-selling opportunities in close collaboration with the sales team • Conduct regular business reviews with key accounts, demonstrating value and aligning on shared goals • Gather customer feedback and relay actionable insights to the Product and Engineering teams • Coordinate with internal teams to resolve customer issues quickly and effectively • Keep CRM records accurate and up to date at all times

🎯 Requirements

• 2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role — ideally within technical, industrial, or capital equipment sectors; experience working with Austrian trades or industrial customers is a strong advantage • A full, clean driving licence this role involves regular travel to customer sites four to five days per week across Austria • Comfortable and confident driving a company-provided electric vehicle as your primary mode of work travel • Based in Northern Austria, or willing to relocate — proximity to the regional customer base is important • Business-fluent in German (written and spoken) and English • Strong communication skills - you can adapt your style from a site manager on a building project to a procurement director in a head office • Proven ability to manage multiple stakeholders and prioritise effectively in a fast-moving environment • A proactive, solutions-first mindset - you spot problems before customers do and come prepared with answers • Hands-on experience with CRM platforms (e.g. Salesforce, HubSpot) • High degree of self-reliance and accountability - you manage your own diary and deliver without close supervision

🏖️ Benefits

• Competitive base salary with a performance-related variable component and overachievement bonus • Company electric vehicle provided for business and private use, including weekends • Flexible working and remote working options when not on the road • 30 days' annual leave plus 5 additional days for special occasions • MacBook or Windows laptop, plus an Apple smartphone provided • The opportunity to join a category-leading clean-tech company at an exciting stage of growth