Senior Support Engineer, Bilingual – English and Spanish

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🔥 12 minutes ago

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Instaleap

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

🛒 Retail

Healthcare • Food & Beverage • Retail

Instaleap is a global provider of e-commerce and logistics solutions, specializing in software development for retailers. The company offers a comprehensive suite of technology designed to optimize eCommerce operations, including order management, delivery experience, and customer experience. Trusted by over 100 retailers across more than 30 countries, Instaleap focuses on enhancing operational efficiency and increasing online sales for supermarkets, pharmacies, and other retail sectors.

📋 Description

• Provide outstanding technical support to internal and external customers • Troubleshoot and resolve complex technical issues and become a product expert • Collaborate with Engineering, Product, and Customer Success to solve customer challenges • Identify, propose, and lead process improvements and automation initiatives • Ensure SLA compliance and prioritize support cases based on impact • Document solutions and contribute to the team’s knowledge base • Mentor teammates and act as an escalation point for complex cases • Drive continuous improvements to elevate Support team quality and efficiency

🎯 Requirements

• 4+ years of experience in Technical or Software Support • Strong customer service experience in SaaS or technology environments • Experience working in Agile teams • Intermediate SQL skills • Knowledge of APIs and basic programming or scripting • Experience driving process improvements or automation initiatives • Strong problem-solving and analytical skills • Excellent communication skills with technical and non-technical audiences • C1 English proficiency • Bilingual English and Spanish • Customer-first mindset • Strong troubleshooting and root cause analysis skills • Ownership and accountability • Automation and continuous improvement mindset • Ability to influence and mentor others • Excellent remote collaboration and communication skills

🏖️ Benefits

• Indefinite-term employment contract under Spain labor law • Health insurance: Prepaid medicine • Monthly activities with your team • Fully remote work