Senior Support Engineer, Bilingual

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51 - 200 employees

We offer the best technology for retailers to thrive in their eCommerce Operations - from storefront to delivery.

📋 Description

• Provide outstanding technical support to internal and external customers. • Troubleshoot and resolve complex technical issues, becoming a product expert. • Collaborate with Engineering, Product, and Customer Success to solve customer challenges. • Identify, propose, and lead process improvements and automation initiatives. • Ensure SLA compliance while effectively prioritizing support cases based on impact. • Document solutions and contribute to the team's knowledge base. • Mentor teammates and act as an escalation point for complex cases. • Drive continuous improvements to elevate the quality and efficiency of the Support team.

🎯 Requirements

• 4+ years of experience in Technical or Software Support. • Strong customer service experience in SaaS or technology environments. • Experience working in Agile teams. • Intermediate SQL skills. • Knowledge of APIs and basic programming or scripting. • Experience driving process improvements or automation initiatives. • Strong problem-solving and analytical skills. • Excellent communication skills with both technical and non-technical audiences.

🏖️ Benefits

• Indefinite-term employment contract under Spain labor law. • Health insurance: Prepaid medicine. • Monthly activities with your team.