Intergo Telecom Ltd
11 - 50 employees
Founded 2016
📦 Logistics
💼 Consulting
📣 Marketing
Logistics • Consulting • Marketing
Intergo Telecom Ltd. is a global communication service provider specializing in enterprise omnichannel communications. The company offers Enterprise SMS Messaging services, leveraging direct to carrier interconnections across numerous destinations to deliver critical messages such as OTP and 2FA to mobile subscribers. They provide powerful, scalable, and redundant communication APIs that integrate with popular e-commerce platforms, CRM systems, and marketing suites. Intergo Telecom also offers SMS & Voice Hubbing with a global interconnection backbone built on enterprise-grade infrastructure, catering to MNOs, MVNOs, aggregators, SMS hubs, and CPaaS platforms. Based in Paphos, Cyprus, Intergo Telecom serves brands worldwide by delivering high-quality, reliable communication services at a global scale.
Technical Business Analyst
🔥 52 minutes ago
Where this job comes from
Posted on Intergo Telecom Ltd's careers page, not through a job board
First seen by Remote Rocketship 52 minutes ago
Intergo Telecom Ltd
11 - 50 employees
Founded 2016
📦 Logistics
💼 Consulting
📣 Marketing
Logistics • Consulting • Marketing
Intergo Telecom Ltd. is a global communication service provider specializing in enterprise omnichannel communications. The company offers Enterprise SMS Messaging services, leveraging direct to carrier interconnections across numerous destinations to deliver critical messages such as OTP and 2FA to mobile subscribers. They provide powerful, scalable, and redundant communication APIs that integrate with popular e-commerce platforms, CRM systems, and marketing suites. Intergo Telecom also offers SMS & Voice Hubbing with a global interconnection backbone built on enterprise-grade infrastructure, catering to MNOs, MVNOs, aggregators, SMS hubs, and CPaaS platforms. Based in Paphos, Cyprus, Intergo Telecom serves brands worldwide by delivering high-quality, reliable communication services at a global scale.
📋 Description
• Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis • Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases • Model processes, journeys, systems and data using BPMN, sequence, state and ER diagrams; run gap and impact analysis • Break initiatives into prioritised backlog items across several products, flagging shared dependencies and conflicts • Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs • Define and review REST API contracts and test them in Postman • Map data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers • Document data models, define OKRs/KPIs and reporting needs, and validate releases with analytics • Benchmark competitors’ features, pricing and developer experience • Run discovery and turn findings into problem statements, PRD inputs and backlog candidates • Join Scrum ceremonies; write test scenarios with QA and sign off UAT • Manage change requests and traceability; prepare release notes, runbooks and support handovers • Maintain specifications and decision logs in Confluence; write API references, migration guides and user guides • Document R&D experiments so findings carry into production specifications • Capture telecom and regulatory requirements including sender ID, A2P, opt-out, GDPR, data retention and fraud controls
🎯 Requirements
• 3–5+ years as a BA or Technical BA in software, SaaS or B2B • Strong requirements skills: user stories, acceptance criteria, gap and impact analysis, stakeholder management • Solid REST API and JSON knowledge (XML a plus); OpenAPI specs and Postman testing • Data models, ER and process/sequence/state diagrams, wireframes and mockups • Agile/Scrum and SDLC experience, including test cases and UAT • OKRs, KPIs and analytics dashboards • Clear specs and customer-facing docs (API docs, migration and user guides) • Jira, Confluence, Miro or Lucid, Postman, Swagger/Redocly • Daily, careful use of AI assistants for specs and analysis • Excellent English, written and spoken • Structured, detail-oriented and autonomous, able to juggle several products and shifting priorities • Confident facilitating workshops, negotiating scope and bridging business and engineering • Telecom or messaging experience (SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, PortaOne) • Market analysis, benchmarking or product discovery • MoSCoW, RICE and dependency/risk prioritisation • SQL, product analytics, webhooks and OAuth/API key auth • UML, BPMN, Figma, ReadMe and developer-facing writing • AI prototyping, workflow automation or LLM feature analysis • PMI-ACP, PSPO or CSPO certification
🏖️ Benefits
• Competitive salary and performance-based bonuses • Paid annual leave days and paid sick leave days • Flexible working hours and a supportive work-life balance culture • Paid access to premium AI tools • Team events • Access to professional development programs and continuous training • A growing company with the potential to take on more responsibility and grow personally
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