
1001 - 5000 employees
💼 Consulting
🏥 Healthcare
⚖️ Legal
💰 Venture Round on 2017-02
Consulting • Healthcare • Legal
Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.
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1001 - 5000 employees
💼 Consulting
🏥 Healthcare
⚖️ Legal
💰 Venture Round on 2017-02
Consulting • Healthcare • Legal
Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.
• Design, develop, test, and maintain high-quality web applications and frontend capabilities powering interactions with Intermedia's digital agents • Build intuitive conversational experiences for AI-powered agents through web channels • Develop reusable web components and frontend capabilities embeddable across Intermedia products and customer-facing websites • Build responsive real-time and asynchronous AI experiences, including streaming responses, processing states, long-running operations, errors, and interruptions • Develop user experiences communicating agent actions, status, results, limitations, and requests for additional information • Support rich conversational interactions including structured content, forms, actions, links, files, and other interactive elements • Develop transitions and handoffs between digital agents and human assistance while preserving conversation context • Partner with AI/ML and backend engineers on APIs, events, data contracts, and interaction patterns • Collaborate with Product and UX to translate customer needs and AI capabilities into intuitive product experiences • Define frontend architecture and reusable patterns for digital agent experiences • Optimize applications for performance, responsiveness, scalability, and reliability • Ensure accessibility, inclusive design, authentication, authorization, privacy, and security standards • Build analytics, telemetry, monitoring, logging, and observability into digital agent experiences • Lead technical design discussions, code reviews, and complex frontend initiatives from concept through continuous improvement • Troubleshoot complex production issues across frontend applications, APIs, real-time interactions, and AI-enabled experiences • Mentor and coach engineers • Stay current with frontend, conversational interface, AI agent, and human-AI interaction technologies
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience • 8+ years of professional software engineering experience, with significant experience developing sophisticated frontend applications • Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks such as React or Angular • Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern web application architecture • Demonstrated experience designing and building complex, interactive web applications used in production environments • Strong understanding of frontend architecture, component design, state management, application performance, and maintainability • Experience designing reusable frontend components, libraries, or application frameworks • Experience integrating frontend applications with RESTful APIs, asynchronous services, and distributed backend systems • Experience building real-time, asynchronous, or event-driven user experiences • Strong understanding of automated frontend testing and modern software engineering practices • Experience designing applications for performance, scalability, reliability, and production support • Strong understanding of web accessibility, responsive design, browser compatibility, and frontend security • Experience with CI/CD, source control, code reviews, observability, and modern software delivery practices • Demonstrated ability to independently lead complex technical initiatives from design through production • Strong problem-solving skills and ability to navigate ambiguous and evolving technical requirements • Experience providing technical guidance, code review, or mentorship to other engineers • Strong communication and collaboration skills across Product, UX, frontend, backend, AI/ML, and platform teams • Working understanding of Agile development methodologies and frameworks
• Equal opportunity employer • Commitment to diversity, inclusion, and reasonable accommodations • Promotion from within • Collaborative culture built on teamwork and transparency
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