Intuitive
5001 - 10000 employees
Founded 1995
⚕️ Healthcare Insurance
Healthcare Insurance • Medical Devices
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
Field Service Engineer
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🔥 1 minute ago
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Intuitive
5001 - 10000 employees
Founded 1995
⚕️ Healthcare Insurance
Healthcare Insurance • Medical Devices
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
📋 Description
• Perform all types of scheduled maintenance activities for assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades. • Troubleshoot, diagnose, and repair da Vinci® Surgical System and associated equipment within specified territory in accordance with procedures and within designated timeframes. • Coordinate and perform system and hardware delivery and installation. • Competent in knowledge and implementation of O.R. protocol and HIPAA standards. • Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes. • Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, laptops, iPads, and any other company owned or issued assets. • Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support, provide hospital contacts to other Intuitive teams, etc. • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies • Complete all required training items to include, but not limited to; equipment training for da Vinci® Surgical System in assigned territory, Intuitive Surgical University classes, and professional development courses as required by management • Maintain all aspects of assigned territory to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, supporting customer training and events as required. • Conduct site visit, verify through visit checklist if the hospital CSSD “Central Sterile Supply Department” fulfill all ISI requirements for I&A reprocessing handling. Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling. • Provide customer training on new I&A release requiring new reprocessing method or directives on new cleaning methods available. • Support customer I&A complains, conduct failure analysis, provide adequate customer feedback, engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards. • Understand and comply with all department and company policies. • Provide management with a quarterly territory review and assessment. • Ad hoc tasks assigned by management.
🎯 Requirements
• College degree in biomedical engineering, mechanical engineering or college of engineering preferred • 3+ years of experience as a Field Service Engineer in the medical device industry • Strong written and oral communication skills • Excellent interpersonal skills • Strong administrative and record keeping skills • Strong knowledge of Operating Room protocol • Track record of solid customer relationships with Surgeons and Hospital staff • Proven track record in providing training support • Well versed at presenting the value proposition of service offerings • Proven ability to independently troubleshoot complex electro-mechanical systems • An ability to travel up to 40%, dependent upon account distribution • Able to work on-call hours to address urgent issues
🏖️ Benefits
• Health insurance • Flexible working arrangements • Professional development opportunities
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