Operations Agent

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🕒 March 20

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Invisible Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $100M Series unknown on 2025-10

Artificial Intelligence • SaaS • Enterprise

Invisible Technologies is an enterprise AI platform and services company that builds and deploys production-grade AI systems for large organizations. They combine a modular SaaS platform (data platform, process builder, agents, evaluations) with an expert human marketplace to train models, automate complex back-office workflows, power contact centers, provide computer vision and demand-forecasting solutions, and ensure ongoing evaluation and governance. Invisible works across sectors (finance, healthcare, public sector, sports, retail) to integrate AI into real operational systems and scale outcomes.

📋 Description

• Process participant requests for distributions and loans from retirement plans accurately and efficiently. • Adhere to company procedures, regulatory requirements, and quality standards during all transactions. • Handle a high volume of time-sensitive tickets while maintaining exceptional accuracy and productivity. • Make outbound calls to participants to verify information or clarify details related to requests. • Send professional, concise emails to participants to gather required supporting documentation. • Accurately document participant interactions and outcomes within Jira and other tracking systems. • Collaborate with team members to improve workflows and ensure participant satisfaction. • Be open to feedback and continuously strive for improvement in skills and knowledge.

🎯 Requirements

• Familiarity with Jira, Zendesk, Aircall or similar task management and CRM software. • Understanding of retirement plans and associated processes (e.g., loans, distributions). • Strong verbal and written communication skills for participant outreach and documentation. • Exceptional organizational skills and the ability to manage competing priorities. • Willingness to learn and adapt to new challenges. • Experience in high-volume, detail-oriented environments is a plus.