Customer Reliability Engineer

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iPiD

WebsiteLinkedInAll Job Openings

11 - 50 employees

We share a vision to make cross-border payments easy, secure, and seamless. We achieve this by partnering with financial services providers (banks, payment systems, payment fintechs, wallets…) to deliver an addressing data platform that helps the payment industry to provide a more efficient and user-friendly payment journey. iPiD is built for all – we do not replace banks, payment fintechs, wallets or remittance companies; nor do we replace existing payment rails. Contact our team to find out how our solutions can transform your cross-border payment experience.

📋 Description

• Own end-to-end deployment of the product on Kubernetes, including rollout, rolling updates, rollback, scaling, and pause/resume of releases using Kubernetes Deployment primitives that provide declarative updates for Pods and ReplicaSets. • Ensure product health and reliability through monitoring, logs, traces, dashboards, and SLOs/SLIs with error budgets to guide risk decisions and prioritization. • Provide customer-facing technical operations — assist customers managing on-prem deployments; deliver technical assistance and health assurance for hosted deployments — acting as the technical lead for customer escalations. • Maintain per-customer environment knowledge — architecture, configurations, requirements, and customizations. • Govern configuration consistency across customers and environments using configuration management and GitOps-style single-source-of-truth to reduce drift and enforce compliance automatically. • Drive continuous operational improvement by codifying resolutions, root causes, and best practices into a knowledge base, automation, and runbooks. • Partner cross-functionally with Engineering, Product, and Operations teams to support production readiness, release planning, user acceptance testing (UAT), and production go-live sign-off.

🎯 Requirements

• 5+ years of experience in infrastructure, DevOps, or Site Reliability Engineering roles, ideally within fintech, financial services, or another regulated environment • Hands-on experience with Kubernetes and Helm in production. • Infrastructure as code and configuration management — Terraform, Ansible, or equivalent. • Experience creating and maintaining CI/CD pipelines. • Linux and cloud-native security fundamentals. • Strong coding and scripting skills with a focus on automation and efficiency. • Customer technical operations — enterprise customer engagement, escalation leadership. • Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship. • **Nice to Have** • Modern software development knowledge will have an advantage • Experience working in a globally distributed start-up or high-growth environment

🏖️ Benefits

• Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide. • Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets . • Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.