Customer Reliability Engineer

🕒 July 24

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iPiD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔌 API

💳 Fintech

💸 Finance

API • Fintech • Finance

iPiD is a financial services company that specializes in providing a data addressing platform aimed at ensuring compliance and operational excellence within the payment industry. Their services include verifying payees' names and account details, along with validating payment information through APIs and other solutions. iPiD collaborates with banks, payment systems, fintechs, and wallet providers to enhance the cross-border payment experience by making it easier, secure, and seamless without replacing existing financial infrastructures.

📋 Description

• Own end-to-end deployment of the product on Kubernetes, including rollout, rolling updates, rollback, scaling, and pause/resume of releases using Kubernetes Deployment primitives that provide declarative updates for Pods and ReplicaSets. • Ensure product health and reliability through monitoring, logs, traces, dashboards, and SLOs/SLIs with error budgets to guide risk decisions and prioritization. • Provide customer-facing technical operations — assist customers managing on-prem deployments; deliver technical assistance and health assurance for hosted deployments — acting as the technical lead for customer escalations. • Maintain per-customer environment knowledge — architecture, configurations, requirements, and customizations. • Govern configuration consistency across customers and environments using configuration management and GitOps-style single-source-of-truth to reduce drift and enforce compliance automatically. • Drive continuous operational improvement by codifying resolutions, root causes, and best practices into a knowledge base, automation, and runbooks. • Partner cross-functionally with Engineering, Product, and Operations teams to support production readiness, release planning, user acceptance testing (UAT), and production go-live sign-off.

🎯 Requirements

• 5+ years of experience in infrastructure, DevOps, or Site Reliability Engineering roles, ideally within fintech, financial services, or another regulated environment • Hands-on experience with Kubernetes and Helm in production. • Infrastructure as code and configuration management — Terraform, Ansible, or equivalent. • Experience creating and maintaining CI/CD pipelines. • Linux and cloud-native security fundamentals. • Strong coding and scripting skills with a focus on automation and efficiency. • Customer technical operations — enterprise customer engagement, escalation leadership. • Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship. • **Nice to Have** • Modern software development knowledge will have an advantage • Experience working in a globally distributed start-up or high-growth environment

🏖️ Benefits

• Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide. • Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets . • Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.