Patient Services Coordinator

🔥 13 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Patient Coordinator

👻 Ghost score 10%

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Review dentists' clinical notes following patient visits to ensure documentation meets Medicare and Medicaid compliance requirements. • Monitor patient treatment plans and track progress through multi-step procedures. • Ensure all required actions and follow-ups are completed. • Contact patients' responsible parties, including family members, Powers of Attorney and social workers, to obtain approval for additional treatments and procedures. • Follow up on outstanding treatment authorisations and ensure approvals are received before procedures proceed. • Liaise with the internal scheduling team to flag patients requiring return visits or additional appointments. • Handle a high volume of inbound and outbound calls and emails from facility staff, families and healthcare professionals. • Maintain accurate patient records, update internal systems and monitor task dashboards. • Proactively identify outstanding items and ensure no patient follow-ups or administrative requirements are missed.

🎯 Requirements

• Previous experience in US healthcare administration, medical administration or patient coordination. • Familiarity with US healthcare processes, particularly Medicare and Medicaid. • Experience working with patient records, insurance documentation, healthcare providers or treatment authorisations. • Excellent organisational and time-management skills, with the ability to prioritise multiple tasks independently. • Strong verbal and written communication skills, with confidence handling phone calls and email correspondence. • Exceptional attention to detail, particularly when reviewing documentation and maintaining accurate records. • Strong follow-through and accountability when managing outstanding tasks and patient requirements. • Comfortable working in a fast-paced environment where priorities can change throughout the day. • Tech-savvy, with the ability to learn new systems and platforms quickly. • A fixed fibre line with a minimum speed of 25 Mbps upload and download is mandatory. • Ability to support a wired Ethernet connection. • A reliable power backup solution is required. • Must be based in South Africa. • Must be available to work Monday to Friday, 16:00–01:00 SAST, subject to US daylight saving changes. • Required to work on South African and U.S. public holidays.

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA

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