Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITCAN Technology and Digital Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

ITCAN Technology is a full-service technology and digital marketing company that empowers online retailers and e-commerce businesses in the GCC region. With a focus on performance marketing, ITCAN offers a range of services including digital marketing strategies, influencer marketing, technology development, UI/UX design, and business intelligence consulting. The company leverages its insights and expertise to drive exponential growth and enhance customer interactions for its clients.

📋 Description

• Own and grow performance and influencer marketing accounts focused on ROAS and commercial outcomes • Develop strong client relationships and align account strategies with business goals • Improve campaign performance, ROAS, and account efficiency • Develop growth plans, improve retention, and identify upselling opportunities • Partner with Product to turn client requirements into actionable inputs • Coordinate with BI, Operations, Finance, Influencer, and Product teams • Identify process gaps and proactively drive workflow improvements • Interpret dashboards, campaign data, and key performance metrics • Spot performance gaps and translate insights into actionable recommendations • Take accountability for account performance and client satisfaction • Manage priorities, solve problems, and deliver results with minimal supervision

🎯 Requirements

• 5–7 years of total experience, including 3+ years in Account Management or Customer Success • Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments • A background in performance marketing, influencer marketing, affiliate, or agency + product environments • Experience with SaaS or tech platforms and cross-functional collaboration • Strong analytical skills and data literacy • Strong ownership, accountability, and ability to operate with minimal supervision