iThemes
11 - 50 employees
Founded 2008
đ Cybersecurity
âď¸ SaaS
đ Education
Cybersecurity ⢠SaaS ⢠Education
iThemes is a comprehensive WordPress solutions provider, now known as SolidWP. The company offers a variety of products aimed at enhancing WordPress site security, backup, and management through its Solid Suite. This suite includes Solid Security Pro, which protects websites against cyberattacks and vulnerabilities; Solid Backups, a cloud-first solution for rapid backups and easy restoration; and Solid Central, which allows for efficient multi-site management. SolidWP also provides extensive educational resources such as tutorials and guides to support WordPress users in securing and optimizing their websites. With a commitment to improving WordPress security, SolidWP also tracks and reports on WordPress-related vulnerabilities to help users stay informed and protected.
Customer Support Specialist
Job not on LinkedIn
đ April 1
đľđ° Pakistan â Remote
đľ $10 / hour
âą Part Time
đ˘ Junior
đĄ Mid-level
đ Customer Support
đŤđ¨âđ No degree required
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iThemes
11 - 50 employees
Founded 2008
đ Cybersecurity
âď¸ SaaS
đ Education
Cybersecurity ⢠SaaS ⢠Education
iThemes is a comprehensive WordPress solutions provider, now known as SolidWP. The company offers a variety of products aimed at enhancing WordPress site security, backup, and management through its Solid Suite. This suite includes Solid Security Pro, which protects websites against cyberattacks and vulnerabilities; Solid Backups, a cloud-first solution for rapid backups and easy restoration; and Solid Central, which allows for efficient multi-site management. SolidWP also provides extensive educational resources such as tutorials and guides to support WordPress users in securing and optimizing their websites. With a commitment to improving WordPress security, SolidWP also tracks and reports on WordPress-related vulnerabilities to help users stay informed and protected.
đ Description
⢠Assist users with setting up WordPress themes ⢠Answer questions related to installation and customization ⢠Troubleshoot bugs/issues and create bug reports ⢠Write/update documentation and user guides ⢠Test theme features on new releases and plugins
đŻ Requirements
⢠Excellent written communication skills ⢠HTML & CSS Skills ⢠Experience with tools like Chrome Dev Tools ⢠WordPress experience of 2+ years ⢠WordPress Themes & Basic PHP knowledge ⢠Problem-solving skills ⢠Ability to setup WordPress on your own computer ⢠Self-motivated and curious to learn and grow ⢠Previous Support Experience (Bonus) ⢠JavaScript/jQuery (Bonus) ⢠Elementor Page Builder (Bonus) ⢠WordPress custom themes from scratch (Bonus) ⢠WordPress plugin development (Bonus)
đď¸ Benefits
⢠10 paid leaves per year (2 consecutive) ⢠Up to 50% of monthly salary bonus based on yearly performance review ⢠Informal and relaxed remote job environment
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