IT Support Engineer – L2

Job not on LinkedIn

🔥 1 minute ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITTConnect

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ITTConnect is a staffing agency that specializes in connecting IT professionals with companies across various industries in the USA and Latin America. They provide tailored recruitment solutions including IT recruiting, staff augmentation, and executive search services. The company utilizes a network of specialized IT recruiters and cutting-edge recruiting tools to efficiently meet the staffing needs of their clients, ensuring quality and a high submit-to-hire ratio.

📋 Description

• Troubleshoot and resolve escalated end-user incidents across Windows and macOS endpoints, Microsoft 365, Entra ID, Intune, printing, and business applications • Work tickets through the service desk queue in priority order and within service level objectives • Keep users informed of status and resolution timelines • Execute user onboarding, offboarding, and access changes across Entra ID, Active Directory, Microsoft 365, and client line-of-business systems • Build, image, and deploy endpoints using Intune, Autopilot, or equivalent tooling • Maintain device compliance with client patching and security baselines • Determine whether issues are user-facing or infrastructure-level and escalate infrastructure issues to engineering teams with clear troubleshooting details • Write and maintain knowledge base articles and runbook steps • Identify recurring incidents and raise problems with sufficient evidence to drive fixes • Follow client change management procedures for changes affecting more than one user • Provide clear, patient communication to end users and client contacts through resolution

🎯 Requirements

• 8+ years of IT support or service desk experience with direct end-user responsibility • Fluency in English is required • Hands-on troubleshooting of Windows 10 and 11 endpoints and Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive • Experience administering users and devices in Entra ID, Active Directory, and Intune, including Conditional Access and MFA basics • Familiarity with macOS support and an endpoint management or RMM platform • Basic networking knowledge covering DNS, DHCP, VPN, and Wi-Fi • Ability to distinguish network problems from endpoint problems • Experience using ticketing systems and remote support tools against defined service level objectives • Clear, patient communication with end users and clean written documentation • Prior MSP or multi-client experience, ideally supporting several customer environments simultaneously • Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience • CompTIA A+ or Network+, Microsoft endpoint certifications such as MD-102, or comparable qualifications preferred • Basic PowerShell scripting for account and device administration preferred • Exposure to HIPAA, PCI DSS, SOC 2, or TPN compliance-driven environments preferred

🏖️ Benefits

• Remote work from home • Work with a global network operations center • Defined service level objectives and structured ticketing support