Senior Infrastructure Engineer, L3 – VDI

🕒 October 6

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

👷 Infrastructure Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITTConnect

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ITTConnect is a staffing agency that specializes in connecting IT professionals with companies across various industries in the USA and Latin America. They provide tailored recruitment solutions including IT recruiting, staff augmentation, and executive search services. The company utilizes a network of specialized IT recruiters and cutting-edge recruiting tools to efficiently meet the staffing needs of their clients, ensuring quality and a high submit-to-hire ratio.

📋 Description

• Own the golden image and machine catalog lifecycle, including building, patching, testing, releasing, and clean rollback • Troubleshoot session, profile, and application delivery problems end to end, including logon duration, profile containers, printing, peripherals, and protocol performance • Manage platform access layers, including gateways, brokers, certificates, and MFA integration • Serve as technical lead during VDI-impacting incidents and coordinate with clients, internal teams, and vendors • Right-size host pools and delivery groups using session and resource data • Manage autoscale, power management, and cloud consumption • Automate image builds, catalog updates, and health checks using scripting and platform APIs • Write formal root cause analyses and execute changes through structured change management • Maintain documentation of baselines, images, and tuning decisions • Lead technical delivery of VDI projects, including scoping, estimation, design, migration, and implementation • Provide client stakeholders with status reporting and best-practice guidance • Mentor junior engineers and collaborate with infrastructure, network, and service desk teams

🎯 Requirements

• 12+ years in infrastructure engineering • At least 3 years focused on VDI or end-user computing platforms • Must be fluent in English • Hands-on ownership of at least one enterprise VDI platform at depth: Citrix Virtual Apps and Desktops or DaaS, Azure Virtual Desktop, or Omnissa Horizon • Working familiarity with the other two VDI platforms • Strong Windows Server and Windows client administration, including Group Policy, Intune, and profile management • Working knowledge of compute, storage, and networking layers beneath VDI, including VMware vSphere or Azure, shared storage, load balancing, DNS, and certificates • Automation ability using AI tooling, PowerShell or equivalent scripting, and platform APIs • Experience writing formal root cause analyses and working within a structured change management process • Clear client-facing communication and ability to work independently across multiple client environments • Prior MSP or other multi-client experience ideally supporting several customer environments simultaneously • Associate's or bachelor's degree in information technology or related field, or equivalent hands-on experience • Preferred: Citrix, Microsoft (AZ-140), Omnissa VDI, or comparable virtualization certification • Preferred: application layering or packaging and GPU-backed or graphics-intensive workload experience • Preferred: VDI monitoring and analytics tools such as Citrix Director, ControlUp, or Azure Monitor

🏖️ Benefits

• Remote position / work from home • Opportunity to work with a global network operations center • Mentorship and collaboration with infrastructure, network, and service desk teams