JD Online
11 - 50 employees
Founded 2024
JD Online powered by JD Institute Of Fashion Technology, where Design Education meets Technology. India’s best academic online learning platform for design enthusiasts and the aspirants. Pre-recorded lectures, Live Lectures, Masterclasses and Workshops.
Customer Service Virtual Assistant
Job not on LinkedIn
🕒 March 31
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JD Online
11 - 50 employees
Founded 2024
JD Online powered by JD Institute Of Fashion Technology, where Design Education meets Technology. India’s best academic online learning platform for design enthusiasts and the aspirants. Pre-recorded lectures, Live Lectures, Masterclasses and Workshops.
📋 Description
• Maintain and update client files • Ensure client satisfaction • Converse with clients via phone or email • Accurately answer client queries and deal with client grievances • Redirect urgent issues to the relevant departments • Generate quotes for clients as and when requested • Handle clients concerns and criticisms with patience • Mediate returns and refunds and process them accordingly • Inbox management • Receive, read and filter, and file customers email requests • Perform other duties related to Customer Service role as needed
🎯 Requirements
• Friendly yet professional demeanor • Top-notch communication skills • Proficient in client management
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