JD Online
11 - 50 employees
Founded 2024
📚 Education
🛍️ eCommerce
Education • eCommerce
JD Online is powered by the JD Institute Of Fashion Technology, providing an academic online learning platform focused on design education. It offers industry-oriented curriculums, valid certifications, and access to professional masterclasses and workshops. Catering to design enthusiasts and aspirants, JD Online promotes global outreach and career opportunities through its comprehensive online learning resources, which include pre-recorded and live lectures, internships, and collaboration with industry professionals.
Customer Service Virtual Assistant
Job not on LinkedIn
🕒 March 31
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JD Online
11 - 50 employees
Founded 2024
📚 Education
🛍️ eCommerce
Education • eCommerce
JD Online is powered by the JD Institute Of Fashion Technology, providing an academic online learning platform focused on design education. It offers industry-oriented curriculums, valid certifications, and access to professional masterclasses and workshops. Catering to design enthusiasts and aspirants, JD Online promotes global outreach and career opportunities through its comprehensive online learning resources, which include pre-recorded and live lectures, internships, and collaboration with industry professionals.
📋 Description
• Maintain and update client files • Ensure client satisfaction • Converse with clients via phone or email • Accurately answer client queries and deal with client grievances • Redirect urgent issues to the relevant departments • Generate quotes for clients as and when requested • Handle clients concerns and criticisms with patience • Mediate returns and refunds and process them accordingly • Inbox management • Receive, read and filter, and file customers email requests • Perform other duties related to Customer Service role as needed
🎯 Requirements
• Friendly yet professional demeanor • Top-notch communication skills • Proficient in client management
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