Product Support

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Product Support

👻 Ghost score 25%

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Analyse and resolve complex production issues within PeopleSoft Financial Modules, performing root cause analysis and implementing permanent fixes • Monitor system performance, data integrity, user experience, scheduled batch processes, and platform health • Respond to user-reported issues, prioritize incidents by business impact, and coordinate timely resolution with technical teams • Review, test, and implement system configuration changes, including changes to third-party finance applications • Partner with finance and accounting teams to gather requirements and translate them into functional specifications • Perform gap analysis, impact assessments, integration analysis, and support system enhancements and implementations • Create and maintain functional specifications, system documentation, process guides, training materials, and user guides • Design, coordinate, and execute UAT, test planning, regression testing, and data validation • Provide expert end-user support and serve as the PeopleSoft Financial Modules subject matter expert • Analyse performance metrics, optimize system performance, and identify process automation opportunities • Use SQL, PSQuery, and other tools to investigate data issues and support troubleshooting • Interface with Oracle support and third-party vendors • Mentor junior team members and share expertise with IT teams • Support month-end closes and collaborate on strategic enhancement initiatives

🎯 Requirements

• 3-5 years supporting PeopleSoft Financial Management 9.2 in an enterprise IT environment • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field • Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies • Experience with system monitoring and incident management • SQL skills and PSQuery experience for rapid troubleshooting and data analysis • Strong understanding of financial close processes and month-end support requirements • Excellent communication and incident management capabilities • Proven ability to work under pressure during critical business periods • PeopleSoft certifications in Financial Management (preferred) • Experience with process automation tools and emerging technologies including GenAI applications for IT support (preferred) • Background in predictive analytics and proactive monitoring solutions (preferred) • Experience mentoring technical teams and leading cross-functional initiatives (preferred) • JLL systems and process experience (preferred)

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities

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