Selected: ✨ Product Support.
Selected: 🆕 Date Added.
🔥 5 hours ago
Product Support Manager scaling Ellevation's education technology support operations. Leading Zendesk workflows, support metrics, bug triage, and major incident communications.
🇺🇸 United States – Remote
💵 $110k - $130k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
✅ Product Manager
👻 Ghost score 0%
🔥 6 hours ago
Product Support Analyst implementing and supporting SitusAMC software for real estate clients. Configuring applications, validating defects, documenting specifications, and training users.
🇺🇸 United States – Remote
💵 $70k - $100k / year
💰 Private equity on 2020-05
⏰ Full Time
🟢 Junior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🔥 6 hours ago
Customer Support Specialist II resolving customer cases for Ensora Health’s mental and behavioral healthcare software. Troubleshooting EHR workflows and AI-enabled support features remotely.
🔥 15 hours ago
Client Engagement Specialist supporting LATAM clients for a mission-driven mental-health and social-services nonprofit. Managing intake, scheduling, communications, documentation, and service referrals.
🌐 Colombia, Mexico, +1 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 22%
🕒 Yesterday
Part-time customer care specialist supporting Vybond, a global manufacturer of specialty adhesive tapes and films. Managing inquiries, orders, issue resolution, records, and cross-functional coordination.
🕒 Yesterday
Customer Support Specialist resolving player issues across email, app stores, and social media. Supporting Pazu Games’ children’s mobile gaming community and reporting recurring trends.
🇪🇺 Europe – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 10%
🕒 2 days ago
Customer Support Specialist supporting Railbookers and Amtrak Vacations guests with booking changes, payments, and travel disruptions. Delivering personalized rail vacation experiences through phone, email, and web channels.
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 14%
🕒 2 days ago
201 - 500
Technical support specialist maintaining Finvi’s TCS debt-collection software platform. Troubleshooting SQL, database, cloud, deployment, and production-support issues for customers.
🇺🇸 United States – Remote
💵 $55k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🕒 2 days ago
Customer Support Specialist supporting RealTime’s clinical research SaaS platforms, SOMS and Complion. Managing support queues, resolving Tier 1 issues, and training customers.
🤠 Texas – Remote
💵 $20 - $25 / year
💰 Private Equity Round on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 0%
🕒 3 days ago
Especialista sênior de sustentação investigando incidentes, logs e operações para a plataforma financeira integrada da Finaya. Apoiando clientes, desenvolvimento e suporte N1 com observabilidade e dashboards.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 3 days ago
Customer Service Specialist supporting guests across 108+ Smoky Mountains vacation rental cabins. Handling messages, calls, vendor coordination, and after-hours maintenance escalations remotely.
🇿🇦 South Africa – Remote
💵 $800 - $1.8k / month
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🕒 3 days ago
Product Support Specialist supporting Jonas Club ERP, enterprise software for private clubs. Resolving technical issues and guiding club customers across phone, email, chat, and ticketing channels.
🕒 3 days ago
Product Support Specialist supporting Jonas Club ERP, enterprise software for private clubs. Resolving technical issues and guiding club customers across phone, email, chat, and ticketing channels.
🕒 3 days ago
Customer Support Specialist supporting B2B customers on TeamSnap’s youth-sports communication platform. Resolving product issues across scheduling, registration, reporting, email, and chat.
🌵 Arizona, California, +31 more states – Remote
💰 Debt Financing on 2022-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 11%
🕒 3 days ago
Customer Service Specialist supporting WEX customers across health, benefits, mobility, and fleet services. Handling inbound inquiries, technical troubleshooting, account maintenance, billing, and Salesforce documentation.
🏈 Alabama, Arizona, +32 more states – Remote
💵 $16 / hour
💰 $310M Post-IPO Debt on 2020-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🕒 3 days ago
Support Specialist helping gamers troubleshoot Wand’s PC game assistance platform. Providing Intercom support, documenting solutions, and escalating technical issues.
🌐 Argentina, India, +3 more countries – Remote
💵 $900 / month
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 18%
🕒 4 days ago
Product Support Specialist supporting Lingraphica’s speech-generating devices and software. Troubleshooting user issues, testing products, and collaborating with Engineering to improve AAC communication tools.
🏖️ New Jersey – Remote
💵 $54.5k - $60.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🗣️🇪🇸 Spanish Required
🕒 4 days ago
Enterprise support specialist managing account configurations, data entry, and customer troubleshooting. Supporting Brightwheel, an early education technology platform serving educators and families.
🇵🇭 Philippines – Remote
💰 $55M Series C - Brightwheel on 2021-02
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 10%
🕒 5 days ago
Support Specialist resolving HR customer issues for Remote People’s global workforce platform. Managing tickets, troubleshooting issues, and coordinating with sales, operations, finance, and payroll teams.
🇪🇺 Europe – Remote
💰 $1.3M Seed Round - RemotePeople on 2024-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 17%
🕒 5 days ago
Customer Support für FunnelCockpits All-in-One-Marketing-Software über Intercom. Kundenbetreuung, Feature-Tests und Verbesserung von Knowledge Base und KI-Features.
🗣️🇩🇪 German Required
+353 More Product Support Jobs Available!

The average salary for remote product support is $87,105 per year. This is based on data from 477 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
⚪️ Entry-level Product Support (0 yrs) | 3 | $0 |
🟢 Junior Product Support (1-2 yrs) | 167 | $67,513 |
🟡 Mid-level Product Support (2-4 yrs) | 236 | $89,373 |
🟠 Senior Product Support (5-9 yrs) | 61 | $128,090 |
🔴 Lead Product Support (10+ yrs) | 10 | $136,881 |
We analyzed 345 job listings in the last year and found it takes about 40 days for employers to close a job opening.
We reviewed 477 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication and problem-solving skills, proficiency in customer support software, and technical knowledge of the product. Active listening, patience, and a customer-focused approach are also crucial.
Typically, a degree in a relevant field is preferred, but experience in customer support or technical support roles may suffice. Certifications in customer service or product knowledge can also be advantageous.
Responsibilities include assisting customers with product inquiries, troubleshooting issues, providing support via phone, email, or chat, documenting customer interactions, and collaborating with product teams to resolve customer feedback.
Benefits include flexible work hours, the convenience of working from home, reduced commuting costs, and a better work-life balance. Remote roles also enable the opportunity to work with diverse teams and gain experience in different markets.
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