Criminal Law Intake Specialist

🔥 0 minutes ago

🌐 Chile, Honduras, +5 more countries – Remote

🇨🇱 Chile – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Open new client files and update records as matters progress • Receive and coordinate client payments through LawPay • Communicate consultation fees, payment requirements, and available payment arrangements • Maintain consistent communication with prospective clients throughout the intake and consultation process • Answer incoming calls and serve as a professional first point of contact for prospective and existing clients • Help ensure that prospective and existing clients receive timely, respectful, and responsive service • Identify client concerns and use critical thinking to resolve routine issues • Protect confidential client and case information • Document every call, message, follow-up attempt, payment discussion, and client interaction • Assist with reception and general client service responsibilities • Provide compassionate and professional support to individuals facing criminal legal matters • Follow up with prospective clients by phone and text message • Take accurate and complete intake notes during discovery calls and client conversations • Assess prospective client needs and coordinate consultations with the appropriate legal team members • Conduct initial intake conversations by gathering relevant personal, legal, and case information • Escalate urgent, sensitive, or complex matters to the appropriate legal team member • Maintain accurate information in PracticePanther, monday.com, Microsoft Outlook, and other internal systems

🎯 Requirements

• Full time position • Schedule: 8:00 a.m. to 5:00 p.m. Mountain Standard Time • Lunch: One hour • Professional fluency in English and Spanish • Industry: Criminal defense legal services • Experience with PracticePanther • Experience with Microsoft Outlook • Experience with monday.com • Experience with LawPay • Experience with Voice over Internet Protocol phone systems • Comfortable learning and adapting to new phone and case management systems • Previous legal intake, customer service, reception, or sales experience is strongly preferred • Experience managing confidential information and communicating with clients in sensitive situations is preferred

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