Intake Team Supervisor

Job not on LinkedIn

🔥 5 minutes ago

🌐 Honduras, El Salvador, +5 more countries – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

👻 Ghost score 25%

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🗣️🇪🇸 Spanish Required

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Job Duck

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Lead a team responsible for client support during overnight operations • Balance hands-on intake responsibilities with team leadership • Provide backup coverage when team members are unavailable • Perform quality assurance reviews for adherence to company standards • Prepare operational and productivity reports • Track and report key performance indicators • Request, track, and follow up on medical records • Receive, review, and organize client documentation • Support case progression by maintaining organized records • Monitor individual and team performance against established goals • Provide operational support and maintain quality standards

🎯 Requirements

• Leadership and team management • Strong verbal and written communication • Client intake and case management support • KPI tracking and performance monitoring • Reporting and data analysis • Documentation review and management • Medical records coordination • Professional and client focused communication • Fluency in English and Spanish • Ability to work overnight operations

🏖️ Benefits

• Great Place to Work Certification environment • Remote work opportunity • Overnight work arrangement

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