Social Security Intake Support Specialist II

🔥 1 hour ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Answer incoming calls and respond to client emails as needed • Download and organize electronic files into the case management system • Prepare appeal paperwork, ensuring accuracy and completeness prior to submission • Track and properly save all appeal-related documentation • Prepare and send cost reminder letters regarding outstanding balances or payments • Upload, scan, and categorize documents correctly • Support attorneys and supervisors with additional tasks and projects as assigned • Follow up on outstanding medical records to ensure timely receipt and proper documentation • Follow up on intake packets to confirm completion and return of all required documents • Conduct hearing reminders via text message or phone call to support client preparedness • Follow up on appeal forms including DIB and SSA 827 authorizations • Track and document all follow-up efforts related to costs and required documentation • Send intake packets and communicate expectations for timely completion • Maintain ongoing communication with clients regarding missing information and next steps • Document all client interactions in the case management system • Review returned packets for completeness and accuracy • Open and organize case files within the system

🎯 Requirements

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales. • Advanced/native-level English skills (both written and spoken) • Microsoft Office Suite • Case and document management systems • Electronic file storage and organization tools • Email and calendar systems • Strong organizational skills with high attention to detail • Excellent verbal and written communication skills • Ability to manage multiple tasks and deadlines efficiently • Professional and empathetic client communication style • Ability to collaborate with attorneys and internal team members • Commitment to confidentiality and discretion with sensitive information • Proficiency with Microsoft Office and document management systems • English and Spanish languages

🏖️ Benefits

• Remote work opportunity • Great Place to Work Certification environment • Remote job opportunities with US-based employers